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Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

5 Myths About Phone Answering Services—Busted! (2025 Edition) answering service myths blog featured image

5 Myths About Phone Answering Services—Busted! (2025 Edition)

June 13th, 2025|5 min

4 Steps to Build Your Own AI Answering Service Plus Expert Tips build your own AI Answering Service blog featured image

4 Steps to Build Your Own AI Answering Service Plus Expert Tips

June 13th, 2025|5 min

Answering Service Pricing: How to Compare Apples and Oranges comparing apples to oranges blog featured image

How Answering Services Work | Shopping for an Answering Service

Answering Service Pricing: How to Compare Apples and Oranges

May 21st, 2025|7 min

8 Proven Telephone Answering Tips to Start Using Today answering service agent standing in front of text saying 8 answering tips to serve your callers better

Customer Service

8 Proven Telephone Answering Tips to Start Using Today

May 12th, 2025|4 min

6 Medical Answering Service Tech Tools You Need aaron boatin standing in front of medical office

Healthcare

6 Medical Answering Service Tech Tools You Need

May 4th, 2025|5 min

Are AI Answering Services Right For Your Business? (2025) should you get an ai answering service blog featured image

Are AI Answering Services Right For Your Business? (2025)

April 29th, 2025|4 min

7 Reasons Why Immigration Law Firms Need an Answering Service! immigration attorney standing in front of text saying immigration law firm answering service

7 Reasons Why Immigration Law Firms Need an Answering Service!

April 29th, 2025|4 min

AI Answering Service vs Phone Answering Service (Comparison) ai vs human answering service blog featured image

AI Answering Service vs Phone Answering Service (Comparison)

April 27th, 2025|4 min

How do we compare against our competition? Fill out the form below to learn more!

What is an AI Answering Service? what is an ai answering service blog featured image

What is an AI Answering Service?

April 27th, 2025|4 min

The REAL Cost of a Missed Call! (and How to Avoid It) aaron boatin of ambs call center standing in front of text saying missed calls cost you more than you think

Customer Service

The REAL Cost of a Missed Call! (and How to Avoid It)

April 10th, 2025|5 min

What You Should Know Before You Hire a Call Center answering service agent standing in front of text saying 9 tips for hiring the right call center service

How Answering Services Work

What You Should Know Before You Hire a Call Center

April 6th, 2025|8 min

How do Answering Services Work? (A Step-by-Step Guide) call center operations manager smiling at camera while explaining how answering services work

How do Answering Services Work? (A Step-by-Step Guide)

April 3rd, 2025|7 min

7 Great Tips on How to Choose an Answering Service Woman with hand on face shopping for answering service

How Answering Services Work

7 Great Tips on How to Choose an Answering Service

April 3rd, 2025|6 min

How to Forward Your Calls to an Answering Service how to call forward to the answering service

Customer Service | How Answering Services Work

How to Forward Your Calls to an Answering Service

April 3rd, 2025|5 min

What is an Employee Call-Off Hotline? (Complete Guide) Lady with a cold working from her laptop

Human Resources/HR Solutions

What is an Employee Call-Off Hotline? (Complete Guide)

April 3rd, 2025|6 min

7 Ways a Real Estate Answering Service Helps You Close More Deals keys in front of a house with text on top saying why you need a real estate answering service

How Answering Services Work

7 Ways a Real Estate Answering Service Helps You Close More Deals

March 30th, 2025|4 min

How to Track Your Call Center's Performance! (Step-by-Step) how to track your call centers performance blog featured image

How Answering Services Work

How to Track Your Call Center's Performance! (Step-by-Step)

March 27th, 2025|5 min

What is an Answering Service? (Definition, Cost, & More!) what is an answering service blog featured image

How Answering Services Work

What is an Answering Service? (Definition, Cost, & More!)

March 14th, 2025|5 min

How to Stop Missing Calls! A Small Business Owner's Step-by-Step Guide answering service agent smiling at camera

How to Stop Missing Calls! A Small Business Owner's Step-by-Step Guide

March 3rd, 2025|5 min

How to Choose an Affordable Answering Service for Your Business affordable answering service agent smiling holding phone

How to Choose an Affordable Answering Service for Your Business

February 28th, 2025|4 min

Answering Service Blog Overview

Running a small business is busy work. Calls come in. Tasks pile up. Customers need quick help. Our blog is here to make that easier. We share simple playbooks for smoother call handling, kinder service, and clearer steps for your team. You’ll find tips on routing calls, booking visits, and logging notes so nothing falls through the cracks. We also explain how tools connect to calendars and CRMs, so updates happen without extra clicks. Every post is written in plain language, with short steps you can try today. Browse by topic or skim a guide and come back later. The goal is simple: fewer missed chances, faster help for customers, and a workday that feels less chaotic.

Call Trends and How to Use Them Customer expectations keep rising.

People want real help fast and they want it on their terms. Our articles track what’s changing and what still works. Learn how on-call experts, clear scripts, and smart routing raise first-call success. See how teams use live agents, help desk tools, and simple checklists to keep service steady during busy hours. We also share short case stories, so you can copy what works in the real world. Not sure where to start? Pick a quick win: tighten intake questions, add a same-day callback rule, or send auto confirmations for bookings. Small changes add up. Spend a few minutes here, and leave with steps you can use this week to support customers and give your team a calmer day.

Optimizing Your Call Strategy

Great customer experiences don’t happen by accident. They come from clear planning, helpful tools, and a team that knows how to handle each call with confidence. Our blog explores simple ways to improve call flow and make your systems work better together. You’ll learn how to set up smoother processes, reduce wait times, and keep customers from repeating themselves. We also cover tips on using data to understand peak hours and better plan staffing, so your team can stay ahead during busy stretches. These guides are built to help business owners and managers create customer-first systems that feel effortless and easy to manage.

Resources to Keep You Informed

Staying competitive means keeping up with changing trends in customer communication. Our blog helps you do just that, with practical tips and real-world examples you can put into action right away. Learn how businesses are using tools like CRMs, smart routing, and automated updates to serve customers faster while keeping their teams focused. From improving intake forms to boosting first-call resolution rates, each guide gives you clear steps to strengthen your processes and improve client satisfaction. It’s about working smarter, not harder—and keeping your team ready for whatever comes next.

About Ambs Call Center

Ambs Call Center is a leading answering service that has supported businesses nationwide for decades. We specialize in helping companies connect with their customers through professional, reliable, and friendly call handling. Our approach is simple: every caller deserves personal attention, and every business deserves a seamless way to manage those interactions.

Our team of live assistants works around the clock to ensure no opportunity is missed. Whether it’s scheduling an appointment, capturing a lead, or delivering urgent updates, we’re here to make communication effortless. Businesses across industries — from healthcare to home services — rely on us to handle customer calls with care and accuracy.

At Ambs, we also understand the power of technology in delivering great service. That’s why we integrate with CRMs, scheduling systems, and other business tools to keep your data connected and your team informed. Our solutions include options that mirror a virtual receptionist experience, giving your callers the same personal service they’d get from someone inside your office.

We believe in tailoring every workflow to match the unique needs of each client. That means flexible scripts, transparent reporting, and a focus on quality at every step. Our goal isn’t just to take calls — it’s to help your business build trust, save time, and create better customer experiences without adding extra stress to your team.

With decades of proven results, Ambs continues to make communication easier, smarter, and more human for the businesses we serve.