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Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

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How Answering Services Work

How An After-Hours Answering Service Can Improve Your Life

By: Aaron Boatin
December 9th, 2018

Don is the proud owner of a small business. He puts his heart and soul into managing his business and making his customers happy. He starts his days as early as possible to get a head start on the day; and he works late into the evening to plan for the next day and answer his customers’ after hours phone calls. Don “burns the candle at both ends,” and it’s starting to take its toll. His life as a business owner is starting to spiral out of control. His days seem to drag on, and his nights seem even longer.

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How Answering Services Work

10 Ways Your Patients Benefit from a Doctors Answering Service

By: Aaron Boatin
October 29th, 2018

Doctors answering services have been around for a long time. But that doesn’t mean they’re obsolete. In fact, they may be more important now than ever before. Throughout this time the medical answering service has continued to evolve to meet healthcare providers’ needs and their patients’ expectations. With an emphasis on the personal touch, a patient answering service applies the latest technology to their service offerings so they can provide best-in-class service to their healthcare clients.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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How Answering Services Work

5 Things to Know When Comparing Professional Answering Services

By: Aaron Boatin
August 29th, 2018

An answering service is a professional services provider that can make a difference in how your organization communicates with your stakeholders. If you view an answering service as a commodity solution, you misunderstand their true value, and you’ll likely end up selecting the wrong provider for the wrong reasons.

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Entrepreneurs/Small Businesses

The Definition of an Answering Service in Less Than 100 Words!

By: Aaron Boatin
August 24th, 2018

An answering service is an off-site telecommunication service which many businesses invest in to manage their internal and external business communications when they are unable to answer the calls.

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Customer Service

Answering Service or Virtual Assistants, Which is Best for You?

By: Aaron Boatin
June 12th, 2018

Can you crown answering services over virtual assistants? Call centers over answering services? In reality, no service better than other. The answer depends on your specific business needs, and how each service offering aligns with the areas, you need help in. If you’re not sure which type of support your business needs, read below to learn the similarities and differences between answering services, virtual receptionists, call centers. By the end, you’ll have a better understanding of how to choose the right service for your business.

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How Answering Services Work

What is an Answering Service?

By: Aaron Boatin
April 6th, 2018

Have you ever had conversations with prospects and realized they didn’t have a true understanding of what your business can do for them and how you’d do it? Some prospects may not know the best ways to shop for services in your industry. Answering services aren’t rocket science, but they too are more complex than they first appear.

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