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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

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Healthcare

Medical Answering Services: A Must-Have for Healthcare Providers

By: Aaron Boatin
September 26th, 2017

While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers. Most everyone knows a medical answering service takes messages for patients who call after-hours. What they may not know is that an answering service can do so much more.

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Entrepreneurs/Small Businesses

Answering Services for Small Businesses Are Leveling the Playing Field

By: Aaron Boatin
September 20th, 2017

As much as we take note of the dwindling number of mom and pop shops across America, modern-day small businesses can and do compete with national and international chains. Cost isn’t the only means of competition either. Larger companies are often able to bargain for less expensive variable costs with their suppliers – and thus, are more readily able to lower prices.

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Why Use an Answering Service

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How Answering Services Work

How An After-Hours Answering Service Can Improve Your Life

By: Aaron Boatin
September 13th, 2017

Don is the proud owner of a small business. He puts his heart and soul into managing his business and making his customers happy. He starts his days as early as possible to get a headstart on the day; and he works late into the evening to plan for the next day and answer his customers’ phone calls. Don “burns the candle at both ends,” and it’s starting to take its toll. His life as a business owner is starting to spiral out of control. His days seem to drag on, and his nights seem even longer.

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Entrepreneurs/Small Businesses

4 Reasons Every Small Business Needs A Top Answering Service

By: Aaron Boatin
July 14th, 2017

What does it take to provide top-notch customer service over the phone? It’s far more than you might think. A happy voice and a pleasant greeting isn’t nearly enough. Customer service reps need to be prepared to answer any and all sorts of questions about your company and service. They need to be charismatic, yes. But they also need to efficiently get your prospect or customers what they need.

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Company News

Recognized as One of Nation's Best Answering Services

By: Aaron Boatin
July 7th, 2017

We're very excited to announce that Ambs Call Center was just awarded the 2017 ATSI Award of Excellence for answering service quality!

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How Answering Services Work

4 Characteristics to Help You Compare Answering Services

By: Aaron Boatin
July 6th, 2017

All business owners know how critical customer satisfaction is to their company’s success. But the most successful owners understand how closely customer satisfaction is tied to profitability. A poor customer experience is often the reason people choose to stop doing business with you. In fact, 71% of U.S. consumers chose to end a business relationship because they were turned off by a bad customer service experience. And lost customers impacted those business’ bottom lines.

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