Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
How Answering Services Work | Entrepreneurs/Small Businesses
By:
Peter DeHaan
August 29th, 2019
Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.
By:
Aaron Boatin
August 19th, 2019
The best telephone answering services charge by the minute. It's the most fair and accurate way to account for the work they do for you. In the answering service industry, this is known as work time. Think of them as your staff on demand where you are only paying someone when they are actually working.
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How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
April 30th, 2019
There are many reasons for business owners to consider hiring a
How Answering Services Work | Virtual Receptionists 101
By:
Aaron Boatin
April 29th, 2019
Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.
How Answering Services Work | Virtual Receptionists 101
By:
Aaron Boatin
April 9th, 2019
Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.
By:
Ryan Ambs
November 11th, 2018
Businesses and organizations hire an after-hours answering service for multiple reasons. One common reason is to avoid the need to hire, schedule, and manage staff outside of regular business hours to answer phone calls and handle customer communication.
Human Resources/HR Solutions | How Answering Services Work
By:
Peter DeHaan
September 10th, 2018
While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers.
By:
Aaron Boatin
August 29th, 2018
An answering service is a professional services provider that can make a difference in how your organization communicates with your stakeholders. If you view an answering service as a commodity solution, you misunderstand their true value, and you’ll likely end up selecting the wrong provider for the wrong reasons.
By:
Peter DeHaan
August 7th, 2018
Will a doctors answering service help you better serve your patients? If you’re not sure, learn what a doctors’ answering service can do for you. And if it looks like these are the outcomes that will provide a difference for your organization, you can begin by taking your first step to select the ideal answering service.
By:
Aaron Boatin
April 6th, 2018
Have you ever had conversations with prospects and realized they didn’t have a true understanding of what your business can do for them and how you’d do it? Some prospects may not know the best ways to shop for services in your industry. Answering services aren’t rocket science, but they too are more complex than they first appear.
By:
Aaron Boatin
March 13th, 2018
Companies have varying levels of answering service needs, often extending beyond the sheer need to have a professional answer customer calls. Add in the competition in today’s marketplace for answering services, virtual receptionists, and call centers, it’s no surprise that the range of partners that provide such services is quite large – from big, corporate juggernauts to small startups.
By:
Peter DeHaan
January 30th, 2018
With advances in technology and inexpensive telephone communications, it no longer matters where an answering service is located. Right? It’s true that answering service location ceases to be the key consideration it once was. However, location still plays a factor. To be more correct locations play a factor. This is because today’s best answering services operate out of many locations. Why does it matter for an answering service to have more than one location? In a perfect world, it doesn’t. However, problems can arise from any number of factors. Having a multilocation answering service provides a way to address these issues, whatever they may be.
By:
Aaron Boatin
January 2nd, 2018
Though they have their own, unique terms, answering services and virtual receptionists aren’t wildly different on a fundamental level. They may have been entirely separate in the past, but growing companies have started to provide a wide range of services that blur the line between them.
By:
Aaron Boatin
October 24th, 2017
Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.
By:
Peter DeHaan
September 2nd, 2017
Many years ago, to save money, companies began to automate their incoming telephone calls. Though this reduced expenses, it also upset customers. In response to the backlash of frustrated callers, companies are now switching back to having real people talk to their customers.
By:
Jennifer McGlothlin
July 6th, 2017
'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.
By:
Peter DeHaan
May 26th, 2017
When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.
By:
Aaron Boatin
March 7th, 2017
We're all trying to produce better results with less resources these days. Whether the resources are time, energy or money we are always on the lookout for ways to improve. The same holds true for telephone answering services. Leveraging new technologies and techniques can pay dividends for you with increased efficiencies and reduced costs.
By:
Aaron Boatin
March 6th, 2017
If you aren't standing by to assist when a potential buyer needs your help, you could lose the deal. Yet for many real estate agents, spending more time on the phone simply is not possible.
By:
Aaron Boatin
February 24th, 2017
"Which answering service plan should I choose?" It’s a question that we’re often asked. The short answer is it depends on how you will use the telephone answering service. Here are some tips on how to make an informed decision on what plan is right for you when signing up for using an answering service.