Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the call center industry, there are two common ways callers can be patched including, warm and cold.
Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.
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Modern telephone answering services charge by the minute. It's the most fair and accurate way to account for the work they do for you. In the answering service industry, this is known as work time. Think of them as your staff on demand where you are only paying someone when they are actually working.
The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing. You think a minute is really a just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.
There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales?
Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.