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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Answering Services vs Virtual Receptionists - What's the Difference?

By: Aaron Boatin
January 2nd, 2018

Though they have their own, unique terms, answering services and virtual receptionists aren’t wildly different on a fundamental level. They may have been entirely separate in the past, but growing companies have started to provide a wide range of services that blur the line between them.

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How Much Does An Answering Service Cost?

By: Aaron Boatin
December 5th, 2017

When purchasing a new service or product, one of the first considerations that comes to mind is price. With price comes value, and everyone wants to maximize their value. While Amazon has spoiled us with the ability to find the cost of almost anything, the cost of business services such as answering support are harder to grasp.

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What to Expect When Working With a Telephone Answering Service

By: Aaron Boatin
October 24th, 2017

Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.

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Answering Service Pricing: How to Compare Apples and Oranges

By: Aaron Boatin
October 3rd, 2017

The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing.  You think a minute is really a just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.

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How An After-Hours Answering Service Can Improve Your Life

By: Aaron Boatin
September 13th, 2017

Don is the proud owner of a small business. He puts his heart and soul into managing his business and making his customers happy. He starts his days as early as possible to get a headstart on the day; and he works late into the evening to plan for the next day and answer his customers’ phone calls. Don “burns the candle at both ends,” and it’s starting to take its toll. His life as a business owner is starting to spiral out of control. His days seem to drag on, and his nights seem even longer.

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Why Your Customers Want to Talk to a Real Person

By: Peter DeHaan
September 2nd, 2017

Many years ago, to save money, companies began to automate their incoming telephone calls. Though this reduced expenses, it also upset customers. In response to the backlash of frustrated callers, companies are now switching back to having real people talk to their customers.

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