<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=307599589580755&amp;ev=PageView&amp;noscript=1">
Menu

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

How Answering Services Work

What to Expect When Working With a Telephone Answering Service

By: Aaron Boatin
October 24th, 2017

Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.

Read More

Share

Blog Feature

How Answering Services Work

Answering Service Pricing: How to Compare Apples and Oranges

By: Aaron Boatin
October 3rd, 2017

The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing.  You think a minute is really a just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.

Read More

Share

Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

Blog Feature

How Answering Services Work

Why Your Customers Want to Talk to a Real Person

By: Peter DeHaan
September 2nd, 2017

Many years ago, to save money, companies began to automate their incoming telephone calls. Though this reduced expenses, it also upset customers. In response to the backlash of frustrated callers, companies are now switching back to having real people talk to their customers.

Read More

Share

Blog Feature

How Answering Services Work

4 Characteristics to Help You Compare Answering Services

By: Aaron Boatin
July 6th, 2017

All business owners know how critical customer satisfaction is to their company’s success. But the most successful owners understand how closely customer satisfaction is tied to profitability. A poor customer experience is often the reason people choose to stop doing business with you. In fact, 71% of U.S. consumers chose to end a business relationship because they were turned off by a bad customer service experience. And lost customers impacted those business’ bottom lines.

Read More

Share

Blog Feature

How Answering Services Work

What Society Can Learn from Call Center Customer Service Training

By: Jennifer McGlothlin
July 6th, 2017

'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.

Read More

Share

Blog Feature

How Answering Services Work

How Much Does a Virtual Receptionist Cost?

By: Peter DeHaan
May 26th, 2017

When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.

Read More

Share