All business owners know how critical customer satisfaction is to their company’s success. But the most successful owners understand how closely customer satisfaction is tied to profitability. A poor customer experience is often the reason people choose to stop doing business with you. In fact, 71% of U.S. consumers chose to end a business relationship because they were turned off by a bad customer service experience. And lost customers impacted those business’ bottom lines.
'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.
Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.
When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.
When looking for a telephone answering service, it’s easy to be overwhelmed by the sheer volume of companies that show up on your Google search.
We're all trying to produce better results with less resources these days. Whether the resources are time, energy or money we are always on the lookout for ways to improve. The same holds true for telephone answering services. Leveraging new technologies and techniques can pay dividends for you with increased efficiencies and reduced costs.
If you aren't standing by to assist when a potential buyer needs your help, you could lose the deal. Yet for many real estate agents, spending more time on the phone simply is not possible.