Secure File Transfer Protocol (SFTP) is a file protocol for transferring large files over the internet. Send and receive data securely with Ambs Call Center's telephone answering service via a SFTP server. You can choose to transfer files using your SFTP server or ours.
Automatically import data into your CRM or workforce management software.
Sending secure data for to us is a snap. Great for employee rosters, phone lists, and more.
All of the data that we gather for you is encrypted at rest to keep it safe.
Data is either uploaded to our SFTP server hosted on Microsoft Azure or we can authenticate with your SFTP server. The schedule of the when the data exchange occurs is configurable around your needs. If we are using data that you send for handling your calls, our system imports it into our call center software. If you are receiving data from us, you can create a automatic import process into your software. Please consult your IT department to arrange this.
The following information will be provided to you when setting up the SFTP file exchange.
We will need the following information from you in order to provision our data import/export process.
We will also provide the IP address that we will initiate our session from so your security team can make any necessary changes to allow the session to occur.
We offer many different message and data delivery options with our telephone answering service options. Many of them are included free with all of our telephone answering service plans.