sftp data exchange answering service

SFTP Secure File Transfer

Helpful tips on how to send and receive secure data from the answering service.

Secure File Transfer Protocol (SFTP)

Secure File Transfer Protocol (SFTP) is a file protocol for transferring large files over the internet. Send and receive data securely with Ambs Call Center's telephone answering service via a SFTP server. You can choose to transfer files using your SFTP server or ours.

How SFTP Data Exchange Works

  1. Data is either uploaded to our SFTP server or we authenticate with your SFTP server. The schedule of the when the data exchange occurs is configurable around your needs. If we are using data that you send for handling your calls, our system imports it into our call center software. If you are receiving data from us, you can create a automatic import process into your software. Please consult your IT department to arrange this.

 

Using Ambs Call Center's SFTP Server

The following information will be provided to you when setting up the SFTP file exchange.

  • We will provide you with the IP address of the server.
  • User name and password
  • The folder share path where your data will be located.

Other considerations:

  • For security reasons, we will need the IP address(es) that your sessions will be initiated from. 
  • When uploading files, the name of file should be consistent. 

Using Your SFTP Server

We will need the following information from you in order to provision our data import/export process.

  • The URL or IP address of your SFTP  server.
  • User name and password.
  • The folder share path where the data will be located.

We will also provide the IP address that we will initiate our session from so your security team can make any necessary changes to allow the session to occur.


 

Other Answering Service Data Delivery Options

We offer many different message and data delivery options with our telephone answering service options. Many of them are included free with all of our telephone answering service plans.