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Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Peter DeHaan

Peter DeHaan, is CEO of Peter DeHaan publishing which produces print media periodicals and Internet-based publications, as well as media and informational websites. In addition, and TAS Trader. Notable websites and publications include: TAS Trader, which focuses exclusively on the needs, concerns, and opportunities of the Telephone Answering Service (TAS) Industry. It is written by the TAS Industry and is for the TAS Industry. Connections Magazine, which is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies.

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How Answering Services Work | Entrepreneurs/Small Businesses

Emergency Answering Service Disaster Planning Tips

By: Peter DeHaan
August 29th, 2019

Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.

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How Answering Services Work | Virtual Receptionists 101

The Pros and Cons of Hiring an Answering Service

By: Peter DeHaan
February 4th, 2019

 

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Why Use an Answering Service

Is an answering service right for your organization?

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Human Resources/HR Solutions | How Answering Services Work

Can Your Medical Answering Service Provide These Services?

By: Peter DeHaan
September 10th, 2018

While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers.

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How Answering Services Work

What Does a Doctors Answering Service Do?

By: Peter DeHaan
August 7th, 2018

Will a doctors answering service help you better serve your patients? If you’re not sure, learn what a doctors’ answering service can do for you. And if it looks like these are the outcomes that will provide a difference for your organization, you can begin by taking your first step to select the ideal answering service.

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The Top 5 Things We Should Expect from Our Call Answering Service

By: Peter DeHaan
June 19th, 2018

When we hire a call answering service, we have a set of predefined expectations that we want our answering service to provide. However, we often assume these critical items exist—or they may even be subconscious—so we forget to include them in our selection criteria. Then, we’re shocked if our call answering service misses one of these key areas.

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6 Questions to Ask When Hiring an Answering Service

By: Peter DeHaan
June 8th, 2018

Hiring an answering service is hard, and that assumes you’ve done it before. You know it’s too easy to make a misstep, and that there’s no guarantee it will work out. And hiring an answering service is even harder if it’s your first time. Your standing in the company, the respect of your boss, and even your continued employment may hinge on the outcome. That’s the bad news. The good news is that you can tip the balance in your favor. Ask these six key questions when hiring an answering service. Listen carefully to the answers. They’ll guide you to success.

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