Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Peter DeHaan

Peter DeHaan, is CEO of Peter DeHaan publishing which produces print media periodicals and Internet-based publications, as well as media and informational websites. In addition, and TAS Trader. Notable websites and publications include: TAS Trader, which focuses exclusively on the needs, concerns, and opportunities of the Telephone Answering Service (TAS) Industry. It is written by the TAS Industry and is for the TAS Industry. Connections Magazine, which is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies.

Blog Feature

Customer Service | How Answering Services Work

By: Peter DeHaan
June 23rd, 2020

Toll-free numbers make it easy for people to reach you. Regardless of where they are in the country, this one number will work. There’s no guessing about using an area code or not. And there’s no need to pick from a list of many local numbers to select the right one. If you need a toll free number, you can get your own or your answering service can provide one for you. Here are five tips for successfully using a toll free number with a toll free answering service:

Blog Feature

Real Estate & Property Management

By: Peter DeHaan
November 29th, 2019

As a property manager, you provide a vital service to the building owner, whether it’s for a commercial property or a residential landlord. In doing so, you function as an interface between the owner and the tenants. You serve as leasing agent, building maintenance coordinator, and complaint department. And you and your team must do this 24/7. Sure you could hire more staff to work around-the-clock, but you're better off using a property management answering service.

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Blog Feature

How Answering Services Work

By: Peter DeHaan
November 15th, 2019

Some answering services offer free trials to entice wary businesses to use their service. Their logic is that if you try it you will like it. They pretend their service is so good that they have nothing to risk. In reality, if their service was that good they wouldn’t need to bribe you with a free trial.

Blog Feature

Healthcare

By: Peter DeHaan
November 6th, 2019

Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.

Blog Feature

How Answering Services Work | Entrepreneurs/Small Businesses

By: Peter DeHaan
August 29th, 2019

Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.