If you’re in health care, you know about the importance of HIPAA, which mandates the safeguarding of personal health care information. This requirement also applies to your medical answering service and the information they collect from your callers, including each time they send you a text message.
A virtual receptionist is someone who takes care of your phone and handles related communication, but they don’t sit in your office. They work remotely. In that sense they are virtual, even though their work is very real.
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Healthcare seminars and classes are a great way to communicate instruction tailored to a specific interest niche. This is both an effective and efficient way to disseminate medical-related information.
As with many service companies, the HVAC (heating, ventilation, and air conditioning) industry struggles with low margins, competitive pressures, and high expectations from customers, both commercial and residential. Gone are the days when simply returning a phone call was enough to gain new business. Today’s consumers expect an immediate response, and they will keep calling vendors until they get one who answers their phone.
In general terms all plumbing issues fall into two categories: water is flowing where it shouldn’t or it’s not flowing where it should. But both cases cause concerns for the homeowner or business manager, and the result of that concern is a need to communicate with a plumber, to either resolve the problem fast or schedule a time to address the issue.
Whether you are a single electrician working to make a living, a small-sized firm bidding for more work, or a growing contractor set to lead your market, you must constantly balance three things: do the work, respond to existing accounts, and secure new business.