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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Peter DeHaan

Peter DeHaan, is CEO of Peter DeHaan publishing which produces print media periodicals and Internet-based publications, as well as media and informational websites. In addition, and TAS Trader. Notable websites and publications include: TAS Trader, which focuses exclusively on the needs, concerns, and opportunities of the Telephone Answering Service (TAS) Industry. It is written by the TAS Industry and is for the TAS Industry. Connections Magazine, which is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies.

Blog Feature

Virtual Receptionists 101

When Is Your Virtual Receptionist Available?

By: Peter DeHaan
April 21st, 2017

When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.

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Blog Feature

Healthcare

Ditch the Pager with Secure Text  Messaging

By: Peter DeHaan
March 17th, 2017

Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.

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Blog Feature

Virtual Receptionists 101

Is It Time to Hire a Virtual Receptionist?

By: Peter DeHaan
March 13th, 2017

As businesses seek to increase their efficiency and decrease their costs, they look closely at their staff and the cost of that staff, which is often the single largest item on their financials.

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Blog Feature

Healthcare

4 Reasons Why You Need Secure Text Messaging

By: Peter DeHaan
February 15th, 2017

If you’re in health care, you know about the importance of HIPAA, which mandates the safeguarding of personal health care information.   This requirement also applies to your medical answering service and the information they collect from your callers, including each time they send you a text message.

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Blog Feature

Virtual Receptionists 101

3 Benefits of Using a Virtual Receptionist

By: Peter DeHaan
February 13th, 2017

A virtual receptionist is someone who takes care of your phone and handles related communication, but they don’t sit in your office. They work remotely. In that sense they are virtual, even though their work is very real.

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Blog Feature

Healthcare

Medical Answering Services Can Handle Seminar and Class Registration

By: Peter DeHaan
January 12th, 2017

Healthcare seminars and classes are a great way to communicate instruction tailored to a specific interest niche. This is both an effective and efficient way to disseminate medical-related information.While you can announce a schedule, plan the curriculum, and prepare the space in hopes that someone shows up, this isn’t the most effective approach. What if no one attends? Then you’ve wasted time and resources.

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