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Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Peter DeHaan

Peter DeHaan, is CEO of Peter DeHaan publishing which produces print media periodicals and Internet-based publications, as well as media and informational websites. In addition, and TAS Trader. Notable websites and publications include: TAS Trader, which focuses exclusively on the needs, concerns, and opportunities of the Telephone Answering Service (TAS) Industry. It is written by the TAS Industry and is for the TAS Industry. Connections Magazine, which is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies.

Blog Feature

Virtual Receptionists 101

What Can a Virtual Receptionist Do For You?

By: Peter DeHaan
June 12th, 2017

Are you considering hiring a virtual receptionist? If you have a telephone, you will benefit by usine one. Speaking of benefits, here is what you can expect to gain:

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How Answering Services Work

How Much Does a Virtual Receptionist Cost?

By: Peter DeHaan
May 26th, 2017

When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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Healthcare

Medical Answering Services Enhance Patient Care Coordination

By: Peter DeHaan
May 5th, 2017

Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.

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Virtual Receptionists 101

When Is Your Virtual Receptionist Available?

By: Peter DeHaan
April 21st, 2017

When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.

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Healthcare

Ditch the Pager with Secure Text  Messaging

By: Peter DeHaan
March 17th, 2017

Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.

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Virtual Receptionists 101

Is It Time to Hire a Virtual Receptionist?

By: Peter DeHaan
March 13th, 2017

As businesses seek to increase their efficiency and decrease their costs, they look closely at their staff and the cost of that staff, which is often the single largest item on their financials.

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