Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
Businesses and organizations hire an after-hours answering service for multiple reasons. One common reason is to avoid the need to hire, schedule, and manage staff outside of regular business hours to answer phone calls and handle customer communication.
The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.
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The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.
After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"
“But I DID call! It’s your fault, not mine, that you didn’t get the message.” Maybe they did call, maybe they didn’t, but either way you, as a manager, have a problem on your hands.
There is no shortage of opinions and reviews on the internet. When shopping for a new place to live, online reviews matter. Big time. Learn how using an apartment answering service can help your online reputation.