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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Ryan Ambs

Ryan Ambs is Controller for Ambs Call Center. He has extensive experience in banking and finance industry. When his nose is not buried deep within a spreadsheet doing financial analysis, his passion is serving on the board of Cascades Humane Society.

Blog Feature

Virtual Receptionists 101

Do You Need a Virtual Assistant for Your Phone?

By: Ryan Ambs
September 18th, 2017

The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.

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Healthcare

Daytime Medical Answering Service Lowers Costs

By: Ryan Ambs
April 22nd, 2017

After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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Human Resources/HR Solutions

6 Call-Off Problems Fixed by Absence Reporting Service

By: Ryan Ambs
April 13th, 2017

“But I DID call! It’s your fault, not mine, that you didn’t get the message.” Maybe they did call, maybe they didn’t, but either way you, as a manager, have a problem on your hands.

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Real Estate & Property Management

Improve Your Property's Reviews Using an Apartment Answering Service

By: Ryan Ambs
March 3rd, 2017

There is no shortage of opinions and reviews on the internet. When shopping for a new place to live, online reviews matter. Big time. Learn how using an apartment answering service can help your online reputation.

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How Answering Services Work

Top Five Must Haves for a Redundant Answering Service

By: Ryan Ambs
September 7th, 2014

An answering service is in the business of providing valuable service when you are not available.  This means they need to be available 24/7/365.  It is important that when you are selecting an answering service provider to know what steps they have taken to be redundant, below are some examples. 

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