Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
Customer Service | Human Resources/HR Solutions | How Answering Services Work | Shopping for an Answering Service
By:
Ryan Ambs
February 26th, 2024
This blog was originally published on 5/10/22 and has been updated for relevance. If you have an answering service, there’s probably been a point when you’ve wished your bill was cheaper.
By:
Ryan Ambs
January 25th, 2021
“But I DID call! It’s your fault, not mine, that you didn’t get the message.” Maybe they did call, maybe they didn’t, but either way you, as a manager, have a problem on your hands.
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By:
Ryan Ambs
November 11th, 2018
Businesses and organizations hire an after-hours answering service for multiple reasons. One common reason is to avoid the need to hire, schedule, and manage staff outside of regular business hours to answer phone calls and handle customer communication.
By:
Ryan Ambs
October 9th, 2017
The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.
By:
Ryan Ambs
September 18th, 2017
The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.
By:
Ryan Ambs
April 22nd, 2017
After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"
Real Estate & Property Management
By:
Ryan Ambs
March 3rd, 2017
There is no shortage of opinions and reviews on the internet. When shopping for a new place to live, online reviews matter. Big time. Learn how using an apartment answering service can help your online reputation.
By:
Ryan Ambs
September 7th, 2014
An answering service is in the business of providing valuable service when you are not available. This means they need to be available 24/7/365. It is important that when you are selecting an answering service provider to know what steps they have taken to be redundant, below are some examples.