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Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Jennifer McGlothlin

Jennifer McGlothlin oversees workforce management at Ambs Call Center. Overseeing scheduling to ensure service levels are met in order to provide excellent service to telephone answering and virtual receptionist clients.

Blog Feature

How Answering Services Work

What Society Can Learn from Call Center Customer Service Training

By: Jennifer McGlothlin
July 6th, 2017

'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.

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Human Resources/HR Solutions

6 Features of Quality Employee Call Off Lines

By: Jennifer McGlothlin
April 19th, 2017

Calling in sick should never be hard. When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what manager is going to be in charge and the best way to reach them and alert them you won’t be making it in.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

Blog Feature

IT

Why Managed IT Companies Need a Help Desk Answering Service

By: Jennifer McGlothlin
March 15th, 2017

If you dread calling the IT help desk for assistance, you may be surprised to know that the feeling is sometimes mutual. Though “help” is clearly stated in their job description, sometimes verbal and non-verbal cues from the help desk staff tell you that they really don’t want to be there, especially solving the same problems for the same people all the time.

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Blog Feature

Attorneys

7 Ways Using an Answering Service for Attorneys Grows Your Law Firm

By: Jennifer McGlothlin
February 28th, 2017

It’s not far off to refer to the legal world as a jungle. It’s the special environment where attorneys fight tooth and nail for the good of their clients. This turf that can be confusing and even frightening to outsiders but a good attorney’s responsibility to provide safe navigation through it all, especially the scary parts.

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Blog Feature

Healthcare

3 Things a HIPAA Compliant Answering Service Shouldn't Do

By: Jennifer McGlothlin
February 14th, 2017

If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"

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Blog Feature

Human Resources/HR Solutions | How Answering Services Work

Absence Management Service, the HR Manager's Best Friend

By: Jennifer McGlothlin
December 3rd, 2016

When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden.

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