Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Jennifer McGlothlin

Jennifer McGlothlin

Jennifer McGlothlin oversees workforce management at Ambs Call Center. Overseeing scheduling to ensure service levels are met in order to provide excellent service to telephone answering and virtual receptionist clients.

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Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT | Shopping for an Answering Service

By: Jennifer McGlothlin
June 2nd, 2022

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.

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Human Resources/HR Solutions | How Answering Services Work

By: Jennifer McGlothlin
January 14th, 2021

When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden.

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Healthcare

By: Jennifer McGlothlin
September 2nd, 2020

If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"

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How Answering Services Work

By: Jennifer McGlothlin
July 6th, 2017

'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.

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Human Resources/HR Solutions

By: Jennifer McGlothlin
April 19th, 2017

Calling in sick should never be hard. When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what manager is going to be in charge and the best way to reach them and alert them you won’t be making it in.

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IT

By: Jennifer McGlothlin
March 15th, 2017

If you dread calling the IT help desk for assistance, you may be surprised to know that the feeling is sometimes mutual. Though “help” is clearly stated in their job description, sometimes verbal and non-verbal cues from the help desk staff tell you that they really don’t want to be there, especially solving the same problems for the same people all the time.