Jennifer McGlothlin

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.

When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden.

If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"

'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.

Calling in sick should never be hard. When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what manager is going to be in charge and the best way to reach them and alert them you won’t be making it in.

If you dread calling the IT help desk for assistance, you may be surprised to know that the feeling is sometimes mutual. Though “help” is clearly stated in their job description, sometimes verbal and non-verbal cues from the help desk staff tell you that they really don’t want to be there, especially solving the same problems for the same people all the time.