Request A Quote

Menu

Close

Request A Quote
Spectrum Business call forwarding answering service hero

Spectrum Business Call Forwarding Instructions

Instructions on how to call forward Spectrum Business phones to the answering service.

Spectrum Business Call Forwarding Instructions

Spectrum Business call forwarding allows you to forward your calls to another phone number. This includes call forwarding to the answering service, mobile phone or a landline.

Turning ON Call Forwarding Always

  1. Lift the handset and listen for the dial tone.
  2. Dial * 72. 
  3. Listen for the dial tone.
  4. Dial the 10-digit number provided to you by the answering service.
  5. Your confirmation will be a stutter dial tone, then regular dial tone to let you know your Call Forwarding feature is now working. 
  6. Hang up.

Turning OFF Call Forwarding Always

  1. Lift the handset and listen for the dial tone.
  2. Dial * 73. 
  3. Listen for the confirmation tone, and then hang up the handset.

 

Turn On Call Forwarding Always through Portal

  1. Sign in and select the Voice & Services tab.
  2. Under Voice Access, select Manage Forwarding.
  3. Choose the line you want to forward and select the arrow on the right to expand the call forwarding options.
  4. Use the toggle button to turn call forwarding on for that line and ensure the Prior to Ring option is selected.
  5. Select Manage Forwarding Lines, add the Alias and Number the answering provided to your list and select Save.
  6. Use the Forward all calls drop-down to select your forwarding number.
  7. Select Save.

Turn Off Call Forwarding Always through Portal

  1. Sign in and select the Voice & Services tab.
  2. Under Voice Access, select Manage Forwarding.
  3. Choose the line you want to forward and select the arrow on the right to expand the call forwarding options.
  4. Use the toggle button to turn call forwarding off.
  5. Select Save.