Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
Jennifer M. Cronkhite does Business Development for Ambs Call Center. She is a detail oriented, inquisitive individual with a wide range of experience from annual marketing plans and budgets, project management, client relations, and small business development. Her passions include traveling, having meaningful conversations with great people, enjoying Michigan’s seasons, learning, and savoring life.
By:
Jennifer M. Cronkhite
May 2nd, 2022
It's 2022 and websites are supporting an increasingly large amount of the sales process for brands. When a customer or prospect uses the phone to contact your business, they are looking for answers that they couldn't find online. And whoever answers the phone for your business might be the first and only point of human contact that they have with your company.
By:
Jennifer M. Cronkhite
June 16th, 2021
Ambs Call Center is humbled to accept the exclusive ATSI 2021 Diamond Plus Award of Excellence for best answering service. This annual award is presented by the Association of TeleServices International (ATSI) an industry trade association for telephone answering service providers. Now an 18-time winner overall and 11 consecutive year winner, Ambs Call Center was presented with the award at ATSI’s 2021 conference in Kansas City, MO.
Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.
Customer Service | How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
November 30th, 2020
Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the telephone answering service industry, there are two common ways callers can be patched including, warm and cold.
Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
May 1st, 2020
Which is better, using a telephone answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.
How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
April 30th, 2019
There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.