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Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Jennifer M. Cronkhite

Jennifer M. Cronkhite does Business Development for Ambs Call Center. She is a detail oriented, inquisitive individual with a wide range of experience from annual marketing plans and budgets, project management, client relations, and small business development. Her passions include traveling, having meaningful conversations with great people, enjoying Michigan’s seasons, learning, and savoring life.

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Customer Service | How Answering Services Work | Virtual Receptionists 101

Call Transfer and Call Patching: What You Need to Know

By: Jennifer M. Cronkhite
September 25th, 2019

Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the call center industry, there are two common ways callers can be patched including, warm and cold.

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How Answering Services Work | Virtual Receptionists 101

7 Ways to Grow Your Business with a Telephone Answering Service

By: Jennifer M. Cronkhite
April 30th, 2019

There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.

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Customer Service

9 Tips for Exquisite Phone Etiquette in 2019

By: Jennifer M. Cronkhite
March 20th, 2019

  It's 2019 and websites are supporting an increasingly large amount of the sales process for brands. When a customer or prospect uses the phone to contact your business, they are looking for answers that they couldn't find online. And whoever answers the phone for your business might be the first and only point of human contact that they have with your company.

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