24/7 Professional Phone Answering Service

Missed calls can hurt your business badly. Missing calls can lead to more than just frustration. It can mean lost business opportunities and missed chances to grow. If someone calls your business and no one picks up, there's a high chance they’ll move on to a competitor. That’s why it’s so important to have a solution in place to ensure every call is answered. If you'd like to know how exactly missed calls hurt your business, check out our free "missed call cost calculator" here!

When you stop letting missed calls hold your business back, you open the door to more opportunities. A professional phone answering service like ours captures leads, supports your team, and ensures your customers always reach a live person—even after hours. It’s one of the easiest ways to level up your operations without hiring more staff.

An answering service is a company that handles a business' entire call handling process. They do things like gather lead information, escalate calls to staff, and set appointments on behalf of the business.

A great one is really more than just a person picking up the phone. They ensure every call is handled in the most professional, friendly, and efficient way. Because a great answering service understands that a positive first impression is essential to growing a business.

Whether you're a solo-preneur or managing a large team in a Fortune 500 company, staying connected with customers, vendors, and prospects is essential. Small businesses often benefit the most because they don’t have the internal resources to handle every call. With Ambs Call Center, you'll get scalable support that grows with you no matter what industry or business you're in.

Yes, through our easy-to-use myAmbs Web Portal. It’s designed to help you stay organized, review messages, and manage your call data — all in one place.

No. Ambs Call Center offers 24/7 call answering—even including weekends and holidays at no additional charge. Our answering service during the day is always on so you don’t have to be. Calls coming in 24/7? We'll handle that too! Whether it's business hours you're looking to outsource or if an after-hours is what you need, your calls will be handled professionally and promptly, for exactly the same rate.

This is because we charge by what is known as "work time" using per minute pricing.

Yes! Our nationwide answering service is supported by two call centers located in Jackson, Michigan and Tampa, Florida. We love visitors! If you would like to schedule a tour to meet our team in person, please let us know.

Never—and we take this seriously. 100% of all our agents are located in the United States and every single one of your calls will be handled within the United States. Many answering services outsource their calls for cost-saving reasons, but it's worth noting that these cost-savings do not reach you. With us, your callers will receive support from agents in the United States who have been trained extensively just to handle your business.

No, we don't. Here's why: It's a lose-lose situation. The user (you) typically spends more money in the long-term (think contracts, set-up fees, price hikes once the trial expires) while the answering service won't get to spend enough time understanding your business to better serve you. What you'll see in our pricing information is the cost for a specialized service that is interested in serving you for the long-haul—not one looking to make a quick buck off your business.

• You're looking for outbound telemarketing, telesales, outbound appointment setting, or a personal virtual assistant.
• Your needs are temporary or less than 3 months.
• Cost is the most important factor in selecting a call center or answering service.
• You want us to use your software but you receive less than 3,000 calls per month.

While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving a service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!

At Ambs Call Center, you get the best of both worlds: the dedication and personalized service of a family-owned business combined with the experience and reliability of a national leader in the call answering industry. Choose Ambs and experience the difference a family can make.