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Answering Services
Who We Serve
About
“Busy can't mean missed calls.”
My name is Brittany Smith.
I am the Executive Assistant at Wadeco.
I’m the Executive Assistant, Service Dispatcher, notary, and all-around utility player at Wadeco—a commercial HVAC controls and air distribution company in Arkansas.
We handle temperature controls and maintenance for high-stakes facilities like hospitals, museums, and prisons.
When something breaks after hours, customers aren’t always leaving voicemails—and priority maintenance clients expect a fast path to help.
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the problem
“We were getting busier and calls were going to my personal phone.”
Wadeco has grown. Nights and weekends were forwarding to Brittany’s cell so nothing slipped. But with a work-family life that needed balancing and customers who rarely left voicemails, important calls could still fall through the cracks—especially for maintenance-agreement clients who expect priority.
The team needed an always-on safety net that answered the main line and moved emergencies forward without delay.
Busy seasons expose gaps in coverage
Priority clients need immediate confirmation
After-hours spam calls were being escalated, hurting revenue
With priority customers not being attended to, Brittany knew a call handling service was necessary. But, just "picking up the phone" was not enough. They needed a partner who could:
Answer the main line reliably when staff is off-duty
Route to the right on-call quickly when it matters
Keep Brittany in the loop with timely reports/texts so nothing stalls
how ambs call center solves the puzzle
“Ambs organizes the flow of calls and routes them where they need to go—preventing delays.”
Wadeco evaluated multiple vendors. Ambs Call Center stood out with a live demo, better pricing, and proactive plan guidance.
Now, after-hours calls are answered, qualified, and escalated per sequence—while Brittany gets instant visibility via reports and texts.
The load no longer hits a personal phone, and the company isn’t paying for minutes they don’t use.
Capture the few critical after-hours calls amid spam/sales noise
Route emergencies to on-call without guesswork
Review after-hours activity via email/text reports to stay aligned Monday morning
Ambs Call Center didn't set Wadeco up and forget about them.
When usage dipped, the team proactively recommended a better-fit plan—protecting Wadeco’s budget.
Support remains quick, informative, and easy to work with, and changes get handled without fuss.
And that made Brittany's life a whole lot easier.
With Ambs handling after-hours, Brittany was glad to witness:
Fewer missed opportunities when customers won’t leave voicemails
Cleaner weekends and nights for staff—without sacrificing responsiveness
Consistent awareness for the dispatcher via reports and texts
Sometimes, emergencies don’t wait for business hours.
When an issue pops up after hours and the usual contacts aren’t picking up, Brittany’s team doesn’t hesitate. They use Ambs Call Center’s escalation option—because when her number shows up on a weekend, everyone knows it’s serious.
That built-in urgency helps the right people get notified fast, no matter the day or time. Instead of chasing down cell numbers or waiting for a callback, the team can rely on a clear, accountable process.
It means that when something truly urgent happens, Brittany isn’t hoping someone sees the missed call—she’s confident they’ll answer.
For Brittany’s team, support wasn't just picking up the phone and calling it a day.
It was necessary to them to have a real partner.
They needed to work with a service that’s responsive, proactive, and easy to collaborate with.
From quick updates to plan changes, she values having a team that stays on top of the details—especially pricing, volume, and making sure everything fits their needs.
Because when the relationship runs smoothly, so does the business.
Looking for an answering service that's easy to work with?
Choose Ambs Call Center's Answering Service!
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
