Search for topics or resources
Enter your search below and hit enter or click the search icon.
Skip to main content
Answering Services
Who We Serve
About
“Emergencies happen at all hours.”
My name is Jeanette Ramey.
I am the Director of Customer Service at NS Management.
NS Management serves HOA boards and owners of condominiums and townhomes. Nighttime issues don’t wait until morning, and the team needs a way to reach the right on-call person quickly—every time.
Before using Ambs, they used a different after-hours company. It “dropped the ball one too many times,” which meant residents weren’t getting helped and staff heard about it the next day. As the portfolio grew from “a handful of properties” to many more, taking every night call in-house just wasn’t realistic.
When calls weren’t handled, customers yelled, and the frontline took the heat.
the problem
“We needed to be aware of [emergencies] and take action.”
With multi-family communities and HOAs, emergencies don’t follow a 9-to-5 schedule.
NS’s teams were stretched too thin to keep up with late-night calls as the portfolio grew.
And, their previous partner couldn’t consistently deliver.
Busy market conditions demand a "speed-to-lead"
Rental inquiries move fast in highly competitive areas
Property emergencies need quick escalations
What they lacked wasn’t only headcount. It was reliable escalation and visibility.
Otherwise, a simple coverage swap could turn into a missed emergency.
They knew they needed an after hours answering service that was:
Dependable
Reviewable
Easily updates on-call changes
how ambs call center solves the puzzle
“Ambs Call Center has helped us not miss a beat.”
The switch to Ambs Call Center solved the coverage problem and added accountability.
NS can listen to recordings to confirm what happened, coach their team, and give Ambs' agents precise feedback with timestamps when needed.
Any issues are investigated and clarified. Plus, the process is tightened so it doesn’t happen again.
Now they're growing—and Ambs is helping them scale.
Listen back to calls when a hiccup occurs
Spot training opportunities for their team
Give feedback to Ambs' agents when needed
NS chose Ambs Call Center's HOA answering service because trusted peers recommended it.
When their owner heard that someone he knew was using Ambs, he inspected their online reviews.
After viewing multiple glowing reviews, they signed up.
And their own experience backs it up:
Fast responses, helpful people, and clear follow-through.
The partnership with Ambs does more than keep phones answered.
NS Management now has complete round-the-clock coverage their residents and boards can count on
With hundreds of units across multiple communities, true 24/7 support means:
No missed emergencies
Less burnout for staff
Better resident experience
Sometimes, the best proof is in the playback.
NS Management doesn’t have to rely on memory or secondhand accounts. With Ambs Call Center, every call is recorded, time-stamped, and easily accessible.
This built-in visibility means that what used to be a tense “he-said, she-said” moment becomes a quick check of the facts. Leadership can replay the conversation, confirm exactly how it was handled, and move forward with clarity.
It shows NS’s homeowners, vendors, and team members that every call is backed by real accountability. And when the review proves Ambs handled the situation correctly, it reinforces what Jeanette’s team already knows: their residents are in good hands.
NS Management isn’t guessing anymore
They’re verifying, learning, and leading with confidence.
For NS Management, growing was important.
Having an answering service that scaled with them mattered.
But what mattered most?
Having the confidence that every call—emergency or not—gets handled the right way.
At the right time.
By people who follow through.
Choose the Best 24/7 Answering Service Now!
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
