We’re not just in the business of answering phones—we’re here to help your business in Lansing grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Lansing—and the greater state of Michigan.
Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.
Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.
Professional call handling, without the cost of in-house staff
Virtual receptionistHIPAA-compliant support for clinics, hospitals, and private practices
Medical answering serviceSince we started answering on behalf of Michigan businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
Lansing, Michigan, the state's capital, combines government, education, and healthcare with a growing presence in technology and manufacturing. As home to Michigan State University and many state agencies, Lansing businesses must remain responsive to diverse audiences.
Our virtual receptionist service ensures Lansing companies never miss an opportunity by handling calls with professionalism and accuracy. From government contractors and university offices to small businesses and local service providers, we answer every call courteously and efficiently. With 24/7 availability, you can serve customers at any time while maintaining a professional image. Our receptionists act as an extension of your team, reinforcing your business credibility and ensuring smooth communication with clients, partners, and the community at large.
Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.
There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!
We'll greet your callers exactly how you want us to and can customize our answering however you'd like.
We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Lansing.
From our decades in serving every kind of business in Lansing, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!
Ambs Call Center excels when it comes to answering services in Lansing, MI.
In Lansing, reliable communication matters. Our receptionists answer calls promptly and professionally, helping businesses stay connected with government offices, students, and local residents.
Local Resources We Rely On:
It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.
We're not one of the answering services that offer instant set-ups, and that's for a reason. We've refined our set-up process over the near-100 years that we've been doing this so that we can better understand your needs to better serve your business.
Getting started with us is easy and only takes five steps! You can learn more about our set-up by requesting a quote!
Answering your phones quickly is our top priority.
We answer 80% of calls within 3 rings or less. For the small number of calls that go on hold, we aim to keep the wait time under 60 seconds.
Most of the time, we answer even faster. But the 80% in 3 rings standard is considered the gold standard for the industry. It’s also the benchmark used by third-party evaluators like ATSI and CAM-X to grade the best answering services in the country — and that's why we use it too!
We never outsource Ann Arbor calls - they're handled entirely by our skilled, U.S.-based receptionists.
We're based in Michigan, but our service supports businesses across the USA, including hundreds in Ann Arbor. So, whether your customers are calling from Dearborn, Royal Oak, Novi, Rochester Hills, Lansing, Traverse City, Coldwater, Detroit, Flint, Grand Rapids, Hillsdale, Holland, Jackson, Kalamazoo, Marquette, Muskegon, Port Huron, Rochester Hills, Saginaw, Southfield, St. Joseph, or anywhere in Michigan, they'll always receive seamless and professional service with our nationwide answering service.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Local Answering Service for East Lansing
Area Code: 517
Zip Codes: 48823, 48824, 48825, 48826
County: Ingham
Local Answering Service for Lansing
Area Code: 517
Zip Codes: 48901, 48906, 48909, 48910, 48911, 48912, 48915, 48916, 48917, 48924, 48929, 48930, 48933, 48823, 48842, 48854
County: Ingham
Local Answering Service for Grand Rapids
Area Code: 616, 616
Zip Codes: 49501, 49503, 49504, 49505, 49506, 49507, 49508, 49509, 49512, 49514, 49515, 49516, 49518, 49523, 49525, 49534, 49544, 49546, 49548, 49555, 49301, 49321, 49341
County: Kent
Dwight VanWinkle, Deputy Superintendent
Summit Township Department of Public Works
There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.