Making sure that your phones get answered is a critical part of ensuring your customers' needs are met. You already know the demands of a 24/7 service company. Being available for new and current customers is job number one.
“We appreciate all that Ambs does for our business. Good company that you can trust with your business.”
“Our company has never had an issue with Ambs Call Center. We receive our calls promptly and we are happy with the service provided.”
“Ambs Call Center provides great service!”
Owner, Aspen One Hour Heating & Air Conditioning
Since 1932, we have been working with the best and brightest heating, ventilation and air conditioning professionals in the industry, and have crafted our answering service to match how businesses like yours operate. Our proven process for call handling will give you a competitive advantage in your market, and can turn make the difference when turning satisfied clients into repeat customers that refer their friends.
An answering service for an HVAC company is a great solution if you need help with answering after-hours service calls. It’s also a great tool to make sure that you capture all the leads from your advertising, since your hours don't always line up with prospective customers'.
Our telephone answering service agents will handle your calls expertly with professionalism and enthusiasm. We’ll follow your exact protocol for dispatching emergency service calls. Sales leads and routine calls will be captured and delivered to your team for follow-up.
Our goal is to make sure you get a good night’s sleep knowing that your calls are in capable hands.
Real-time access to service calls allows you to track service calls in real-time and measure response time with myAmbs client web portal. It even allows you to listen to the audio recording of the call.
Our secure text messaging app lets your technicians receive and clear service calls on their phone or tablet. It eliminates the hassle of checking in to clear calls and saves you money.
Our Web On-Call Scheduler let’s you easily update your on-call schedule even from your phone. Changes are made instantly, so we always have the latest information.
We can automatically import customer information for a premium level of customer service. This is a great option if you want to verify after-hours service contracts before getting the trucks rolling.