Customer Service

We often get asked, “Where are your people located? Can you understand them?”

All of our agents are located in the friendly, Midwestern state of Michigan and the sunshine State of Florida. They work within our three call centers in Grand Rapids and Jackson, Michigan, and Tampa, Florida.

You won’t get any miscommunication issues or crummy sounding connections—just friendly, American, 5-star agents ready to help your customers and staff whenever they need assistance.


Scope Of Customer Service

Our customer service call center solutions are as diverse as our client base. Many times they include one or more of the following:

Whether you’re looking for customer service outsourcing or just need our services on an as-needed basis, we’ll find a solution for you.


“Ambs is more than our after hours call center, they truly partner with us to help our business exceed. They respond very promptly to any concerns or needs we have and provide our employees with tools to access reports and call recordings through their extensive online portal. Our customers get the same exceptional customer service on hours and after hours with this team and we look forward to our continued partnership.”


Allison VanHorn
Service Express Inc.

Find Out What Ambs Can Do for You.

We’d like to engage with you to design a service offering that fits your business like a glove, and helps leverage your time, talent, and resources so you can achieve your goals.