Buffalo, NY Answering Service

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Ambs Call Center's Answering Service in Buffalo, NY

We’re not just in the business of answering phones—we’re here to help your business in Buffalo grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Buffalo—and the greater state of .

Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.

Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.

Phone Answering Service

Message taking, lead capture, and overflow support

Phone answering service

Virtual Receptionist Service

Professional call handling, without the cost of in-house staff

Virtual receptionist

Medical Answering Service

HIPAA-compliant support for clinics, hospitals, and private practices

Medical answering service

Absence Management Hotline

A reliable solution for employee call-outs

Absence management hotline

Call Center Services

Tailored inbound call center support with CRM integrations

Call center service

10,000+

Businesses Served

Since we started answering on behalf of businesses in 1932.

100%

Call Answering in the USA

All your calls will be answered exclusively by our team in the USA. No compromises.

Years in Business

Proudly family-owned and operated—get customer service that's been tried and tested.

Why Buffalo Businesses Need a Virtual Receptionist Service

Buffalo, New York, is a city rich in history, culture, and revitalization. From its industrial roots to a growing healthcare and technology presence, Buffalo businesses balance tradition with modern customer needs. At Ambs Call Center, we support local companies by managing calls, appointments, and customer inquiries so you can focus on your core operations.

With nearly 100 years of experience, we deliver professional communication and advanced call center technology to help Buffalo businesses thrive. Whether you're serving customers near Canalside, operating in the Elmwood Village, or supporting the University at Buffalo community, you'll know their calls are handled with care.

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Why Buffalo businesses choose ambs call center

Why Choose Our Answering Services?

24/7/365 Availability

Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.

No Hidden Fees

There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!

Custom Greetings

We'll greet your callers exactly how you want us to and can customize our answering however you'd like.

Industries in Buffalo That We Serve

We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Buffalo.

Healthcare Organizations

Home Services

Large Manufacturers

Property Management

Real Estate and Realtors

Tech, IT, and MSPs

Law Firms and Lawyers

Veterinary Clinics

Government Agencies

Educational Institutions

FAQs

Frequently Asked Questions from Businesses in Buffalo

From our decades in serving every kind of business in Buffalo, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!

Why should your Buffalo business get a virtual receptionist service?

How soon can I start using your answering service?

How fast can you answer my phones for me?

Do you outsource your calls? I don't want there to be a cultural/accent barrier between you and my callers.

Can I change my answering service plans at any time?

How do I know if we won't be a good fit?

Rochester, NY

Local Answering Service for Rochester

Rochester Zip & Area Codes

Area Code: 585

Zip Codes: 14603, 14604, 14605, 14606, 14607, 14608, 14609, 14610, 14611, 14612, 14613, 14614, 14615, 14616, 14617, 14618, 14619, 14620, 14621, 14622, 14623, 14624, 14625, 14626, 14627, 14634, 14638, 14639, 14642, 14643, 14644, 14645, 14646, 14647, 14649, 14650, 14651, 14652, 14653, 14654, 14660, 14664, 14673, 14683, 14692, 14694

County: Monroe

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Buffalo, NY

Local Answering Service for Buffalo

Buffalo Zip & Area Codes

Area Code: 716

Zip Codes: 14201, 14202, 14203, 14204, 14205, 14206, 14207, 14208, 14209, 14210, 14211, 14212, 14213, 14214, 14215, 14216, 14217, 14218, 14219, 14220, 14221, 14222, 14223, 14224, 14225, 14226, 14227, 14228, 14231, 14233, 14240, 14260, 14261, 14263, 14264, 14265, 14267, 14269, 14270, 14272, 14273, 14276, 14280

County: Erie

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Syracuse, NY

Local Answering Service for Syracuse

Syracuse Zip & Area Codes

Area Code: 315, 680

Zip Codes: 13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13210, 13211, 13212, 13214, 13215, 13217, 13218, 13219, 13220, 13221, 13224, 13235, 13244, 13250, 13251, 13252, 13261, 13290

County: Onondaga

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what our satisfied clients in are saying

"Whenever I reach out to Ambs Call Center, the response time is excellent. Their customer service team have all been extremely helpful!"

Kelly Peperone
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Stop Missing Calls When You Use Ambs Call Center!

There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.