If you Googled "best answering service", there's no shortage of companies that would show up in your search results. A lot of them have been around the block and are run by good people providing a reliable service.
So, how do you differentiate our company from the other answering services?
Other than being one of the oldest running answering services in the country and a family-owned answering service, what you might find different about us is that we go the extra mile to make sure that the answering service quality you receive is independently verified - always.
And because we are a family-owned answering service, we value each and every business we get. That means that our success is tied to yours. And this drive that we have to excel together comes from us putting in the work to uphold our core values:
We are incredibly proud to have earned the ATSI and CAM-X Award of Excellence for 2023. This accomplishment is not just a testament to our unwavering dedication to quality, but it also sets a new benchmark in the answering service industry. Our team has earned both awards for a record-setting 13 years in a row, a milestone that speaks volumes about our commitment to excellence and consistency.
Participating in these independent quality assurance programs isn't about the accolades. It's about ensuring that we are continuously elevating our service standards and delivering beyond expectations for your business. These awards are a reflection of our relentless pursuit of excellence, but more importantly, they serve as a tangible proof of our promise to you - our valued clients. By seeking an outsider's view of how we're running our business, we open ourselves up to unbiased feedback from you and the opportunity for continual improvement in how we serve you.
Why do we do this? Because one of our core values is 'We are Committed to Quality'. This is not just a statement; it's a principle that guides every interaction, call answered, and solution we provide your business with.
In essence, these awards are much more than just trophies or logos for our website. They are a reminder of our commitment to you - to offer not just the best answering service, but an exceptional experience that is independently verified and consistently outstanding. So, really, we'd like to thank you for continuing to do business with us, and trust that we can provide your business with the highest possible quality of service.
We've been fortunate enough to have some of the most amazing people on our team who have been delivering great results consistently through the years, on behalf of us at Ambs Call Center. Let's take a look at some of our other recent accomplishments in the answering service industry.
This is one of the most important items as you never get a second chance to make a great first impression. It measures how quickly the telephone call answered.
Telephone answering services must have enough staff on hand at the right times in order to provide excellent service.
A successful passing score on this category is that the call is answered within 3 rings, or 18 seconds, by a person. If a call rings longer than this, it is out of tolerance.
We measure the friendliness of our team when they speak with your callers. It all begins by answering your phones with a smile in our voice.
Throughout the call we make sure to use at least two pleases and a thank you. When concluding the telephone call, we give the caller a 'reassuring close' to the call to give them peace of mind that their needs will be met.
It is very important that we are knowledgeable about your business and how to serve you.
We test our team to make sure they are know how to handle your phone calls, which questions to ask and if needed, how to escalate important calls when it's urgent.
In short, we want to make sure we are living up to your expectations.
Being polite and friendly when answering your phones is important. Making sure we are gathering accurate information for you is of equal importance.
We verify spelling, telephone numbers and pertinent information. This ensures that you get clear and accurate messages.
Our grading categories include:
In short, it's the 'wow' factor. We've all heard about the importance of customer service. What this means for you is that we are:
When possible, we like to deliver extra value to our customers in the least expected ways. One of our favorite companies to emulate is Zappos. They built their business around providing customers with a fantastic experience. At Ambs Call Center, it is our goal to do that for your business.
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