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Spectrum Business Call Forwarding Instructions

March 1st, 2021 | 3 min. read

By Ambs Call Center

There aren't enough hours in the day for you to get everything done. That's why call forwarding your Spectrum Business phone to Ambs Call Center can free you up to work on your business, not in it.

Step-by-Step Instructions

Spectrum Business call forwarding allows you to forward your calls to another phone number. This includes call forwarding to the answering service, mobile phone or a landline.

Turning ON Call Forwarding Always

  1. Lift the handset and listen for the dial tone.
  2. Dial * 72
  3. Listen for the dial tone.
  4. Dial the 10-digit number provided to you by the answering service.
  5. Your confirmation will be a stutter dial tone, then regular dial tone to let you know your Call Forwarding feature is now working. 
  6. Hang up.

Turning OFF Call Forwarding Always

  1. Lift the handset and listen for the dial tone.
  2. Dial * 73
  3. Listen for the confirmation tone, and then hang up the handset.

Turn On Call Forwarding Always through Portal

  • Sign in and select the Voice & Services tab.
  • Under Voice Access, select Manage Forwarding.
  • Choose the line you want to forward and select the arrow on the right to expand the call forwarding options.
  • Use the toggle button to turn call forwarding on for that line and ensure the Prior to Ring option is selected.
  • Select Manage Forwarding Lines, add the Alias and Number the answering provided to your list and select Save.
  • Use the Forward all calls drop-down to select your forwarding number.
  • Select Save.

Turn Off Call Forwarding Always through Portal

  1. Sign in and select the Voice & Services tab.
  2. Under Voice Access, select Manage Forwarding.
  3. Choose the line you want to forward and select the arrow on the right to expand the call forwarding options.
  4. Use the toggle button to turn call forwarding off.
  5. Select Save.

Tired of Forwarding Calls to Your Cell Phone?

Constantly forwarding calls to your cell phone can feel like a never-ending cycle that blurs the line between work and personal time. This not only disrupts your work-life balance but also limits your focus on strategic tasks that require undivided attention. An answering service can liberate you from this cycle, ensuring that calls are professionally handled 24/7 while you regain control over your time.

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