24/7 Answering Service Pricing

Most likely yes. If the apps you use are found in our integrations page or is available for integration with Zapier, then yes! We connect via Zapier or direct API (no extra fee) to 7,000+ apps. When a caller leaves info—lead, support ticket, appointment request—that record is automatically created or updated in your system (Salesforce, HubSpot, Zendesk, etc.) in real time. You’ll never need manual data entry again.

Our no.1 priority is answering your phones quickly. We answer 80% or great of calls in 3 rings or less. And for the very small percentage of calls that go on hold, we want that wait time to be less than 60 seconds.

When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with and information about your business.

This guides us on what information we need to gather on the call and how to handle the call. This process is something we work with you to build, so it is highly customizable.

Yes, all of Ambs Call Center’s staff is proudly based in the United States. We believe in supporting American workers and businesses, so you get all the benefits of a true American Call Center.

Yes, you can change your plan at any time!

In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!

An AI receptionist uses artificial intelligence to handle incoming calls into a business, often being indistinguishable from a human! They use natural language processing (NLP) and machine learning to do this.

It listens, understands, and responds to callers using natural-sounding voice AI. These tools can answer FAQs, route calls, schedule appointments, and more, 24/7.

An AI Receptionist uses a cloud-native voice assistant (trained on your industry’s call scripts) to answer 100% of your inbound calls. Your callers will hear a natural conversational voice while the AI captures key details (name, reason for calling, callback info), and that data flows directly into your CRM or via text/email/phone/other message delivery option.

There’s no human in the first pass, which keeps your monthly fee at $19/mo plus $0.79 per minute.

Our research shows the average cost of a phone answering service is between $200-$400. Ambs Call Center's answering service pricing starts at $175/mo for its 100-minute plan. You can check out every tier in our pricing plan here.

Or read our blog on how much answering services cost that includes our industry-wide survey here.

Our Hybrid Plan (starting at $194/mo) routes every call first to either our AI assistant or human agent, depending on which you want to handle the call first.

Yes! And whether or not you want a human to start the call interaction or the AI, you'll be charged the same.

If the AI picks up the call and detects complex intents (e.g. “urgent,” “billing dispute”, but it can be whatever you set) or hits a confidence threshold below XX%, it instantly hands off the call to one of our live U.-based agents. That human can then take the call, update your system, or simply confirm the AI’s notes—so you get both speed and accuracy.

If the human picks up the call, they'll follow the call script you set (don't worry, we'll help you create one based on your industry's best practices if you haven't set one before) and hand the call off to the AI receptionist for the tasks you want more efficient handling.

Yes! When designed well, AI answering services can actually improve the customer experience, not hurt it.

While some people still feel skeptical about AI in customer service, most frustrations with automation come from poor implementation—not the technology itself. An effective AI answering service can:

• Answer calls instantly 24/7, so customers never hit voicemail or wait on hold
• Handle simple tasks like scheduling, FAQs, or lead capture quickly and accurately
• Transfer complex or sensitive calls to a live agent without making the caller repeat themselves (only for hybrid answering services)
• Maintain a consistent tone and script that reflects your brand

At Ambs Call Center, our AI agents are trained on real-world customer service scenarios. They’re designed to sound natural, respond intelligently, and know when to bring in a human—all while saving you money and making sure no call is missed.

If you're worried about AI sounding robotic or impersonal, that's valid. But modern AI receptionists/voice assistants (especially when combined with human backup) are far more advanced than basic phone trees or chatbots — and they make your business available anytime, without sacrificing professionalism.

Remember that we do offer a Hybrid answering service for this reason too. This way, you'll get the efficiency of an AI answering service, but keep that human touch for your callers that want it.

And if you strongly suspect your callers and customers would be apprehensive to an AI answering service or a hybrid answering service, we recommend you go with our human-exclusive answering service! There's a reason we've earned dozens of customer service awards—and it's because of our amazing human agents and trainers!

In short: A good AI answering service feels less like “talking to a bot” and more like “getting the help you need faster." But if you want to keep some amount of human touch, choose a hybrid answering service. And if you're looking for amazing, friendly humans to answer your phones, choose our human-exclusive answering service.