We charge for the amount of time that we spend working for you. This is commonly known in our industry as work time. Minutes are calculated in 15 second increments. Many of our new clients reduce their costs by taking advantage of text messaging, email response and our client web portal.
There is an $85 minimum non‐refundable set‐up charge for standard setup.
Not sure which plan is right for you? Don't worry. You can change your plan at anytime. We'll even track your usage for your first three months. If there is a better plan for you, we'll reach out and let you know. There's no sense in staying on a plan that isn't right for you. If your business has seasonal variations we can match the plan to your peak and off-peak times of the year.
Add additional value with our enhanced service options. While not included in plans above, each of these features are available for you separately.
“Ambs Call Center has provided medical center services to the MSU HealthTeam for a number of years. The company is easy to work with and flexible in meeting our needs.”
Michigan State University
“The Team at Michigan CAT has relied on Ambs Call Center for years to provide our customers with best in class 24/7. We have been extremely satisfied with Ambs Service.”
“Ambs Call Center has been exceptional in providing a top-notch customer service experience for our current and prospective clients.”
We are a family owned and operated company. We take your success personally and it's important we provide you and your customers with excellent telephone answering services.
We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care of you, the customer.
When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.
It also includes pertinent information about your business. It guides us on what information we need to gather on the call and how to handle the call.
Your protocol for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call.
We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.
We have 3 call centers. Our call center locations are in Jackson, Michigan, Grand Rapids, Michigan and Tampa, Florida.
No! All of our team works in our three call centers in the good old USA!
Are you HIPAA compliant?
No! Our agents work from one of our three call centers. This is critical in order to keep your information safe and secure.
Plus, we're guessing you don't want your callers to hear ringing cell phones and door bells, barking dogs or crying babies. Things that are a real possibility using an answering service with work at home agents.
Have more questions? Check out our FAQ page>>