Focus on Patient Care, We'll Cover Your Phones 

Yes! We have two call centers located in Jackson, Michigan and Tampa, Florida. If you would like to schedule a tour to meet our team in person, please connect with us — we love visitors!

Also, our team is 100% based in the United States—that means that all your calls will be handled within the United States as well. We do this to ensure that your callers don't experience any cultural/language barriers when seeking patient care. Also, we never outsource your calls because it poses a privacy concern to your PHI.

When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.

It also includes pertinent information about your practice. It guides us on what information we need to gather on the call and how to handle the call. Your instructions for routine and urgent calls is also programmed into our software.

If you haven't used a medical answering service, don't worry—we have a proven process for setting up your account that includes the best practices for the healthcare industry. Our goal is to provide an exceptional experience for your staff and patients so you can focus your energy on improving patient care!

Yes, you can change your plan at any time.

In fact, we will monitor your usage for the first few months to make sure you are on the right plan. If you ever have questions about your plan or how to streamline call handling, let us know.

• You're looking for outbound telemarketing, telesales, outbound appointment setting, or a personal virtual assistant.
• Your needs are temporary or less than 3 months.
• Cost is the most important factor in selecting a call center or answering service.
• You want us to use your software but you receive less than 3,000 calls per month.

While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!