Connect PagerDuty to
Ambs Call Center's Answering Services

Medical professionals using PagerDuty often manage many tasks—receiving critical alerts, responding to incidents, coordinating teams during outages, and ensuring system uptime. When a call goes unanswered, it can result in delayed incident response, prolonged downtime, and frustrated customers.

By integrating PagerDuty with our answering services, we significantly enhance your workflow. Our integration allows our medical answering service agents to efficiently capture client details from incoming calls, create new incidents or add notes to existing ones in your PagerDuty account using Zapier, and notify on-call teams in real-time. This ensures that whether it's a critical system alert or a customer reporting an issue, all interactions are addressed promptly, and information is accurately recorded and acted upon in your PagerDuty system.

You'll experience a reduction in manual data entry, ensuring no critical incident or customer report is missed, and your incident response remains swift. This integration is a highly effective way to maintain smooth operations, even after hours, without any additional effort.