Worcester, MA Answering Service

An answering service is a company that handles a business' entire call handling process. They do things like gather lead information, escalate calls to staff, and set appointments on behalf of the business.

Read more about what an answering service is here.

A great answering service is really more than just a person picking up the phone. They ensure every call is handled in the most professional, friendly, and efficient way. Because a great answering service understands that a positive first impression is essential to growing a business.

All you have to do is provide us with your answering instructions, like your preferred greeting or message-taking protocol, and we’ll handle the rest.

Ambs Call Center excels when it comes to answering services in Worcester, MA. As a leading city in Central Massachusetts, Worcester is a thriving hub for healthcare, education, advanced manufacturing, and biotechnology industries. These sectors thrive on efficiency and top-tier customer service. At Ambs Call Center, we’re proud to offer answering services tailored to meet the unique needs of any Worcester businesses.

Local Resources We Rely On:

• City of Worcester: For information on local government services, permits, and community initiatives, we look to the official City of Worcester website.
• Executive Office of Economic Development: To stay informed about economic development, business resources, and the thriving local economy, the Executive Office of Economic Development is an invaluable resource.
• Discover Central Massachusetts: For the latest on local attractions, events, and everything that makes Worcester and the surrounding region a fantastic place to live and visit, Discover Central Massachusetts is our go-to guide.

It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.

Answering your phones quickly is our top priority.

Never—and we take this seriously. 100% of all our agents are located in the United States and every single one of your calls will be handled within the United States. Many answering services outsource their calls for cost-saving reasons, but it's worth noting that these cost-savings do not reach you. With us, your callers will receive support from agents in the United States who have been trained extensively just to handle your business.

We’re based in Michigan, but our service supports businesses across the U.S.—including hundreds in Worcester. So, whether your customers are calling from Shrewsbury, Boston, Auburn, West Boylston, Holden, Millbury, Grafton, or anywhere in Massachusetts, or across the country, they’ll always receive seamless and professional service.

Yes, you can change your plan at any time.

•  You're looking for outbound telemarketing, telesales, outbound appointment setting, or a personal virtual assistant.