We’re not just in the business of answering phones—we’re here to help your business in Boston grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Boston—and the greater state of Massachusetts.
Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.
Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.
Professional call handling, without the cost of in-house staff
Virtual receptionistHIPAA-compliant support for clinics, hospitals, and private practices
Medical answering serviceSince we started answering on behalf of Massachusetts businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
Boston, Massachusetts - the Hub of the Universe - is one of America's oldest and most intellectually vibrant cities, home to Harvard, MIT, and over 100 universities and colleges that fuel an extraordinary concentration of biomedical research, financial services, legal excellence, and technology innovation. The Seaport's Innovation District has become a global model for urban tech ecosystems, while Longwood Medical Area stands as one of the world's most significant concentrations of medical and research institutions. From Back Bay's law firms to Kendall Square's biotech giants, Boston businesses operate at the highest levels of their industries.
Ambs Call Center brings nearly 100 years of answering service expertise to Boston businesses. Whether your company operates in the Financial District, the Seaport Innovation District, Cambridge's Kendall Square, Fenway's medical corridor, or any of Boston's historic and vibrant neighborhoods, our receptionists provide dependable call handling, appointment scheduling, and professional customer support that keeps your business competitive in one of the world's great cities.
Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.
There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!
We'll greet your callers exactly how you want us to and can customize our answering however you'd like.
We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Boston.
From our decades in serving every kind of business in Boston, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!
Ambs Call Center excels when it comes to answering services in Boston, MA.
A virtual receptionist service helps Boston businesses - from biotech firms and financial services companies to law practices and healthcare providers - maintain the responsive, professional customer communication that keeps clients loyal in one of the nation's most competitive and sophisticated business markets.
Local Resources We Rely On:
It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.
We're not one of the answering services that offer instant set-ups, and that's for a reason. We've refined our set-up process over the near-100 years that we've been doing this so that we can better understand your needs to better serve your business.
Getting started with us is easy and only takes five steps! You can learn more about our set-up by requesting a quote!
Answering your phones quickly is our top priority.
We answer 80% of calls within 3 rings or less. For the small number of calls that go on hold, we aim to keep the wait time under 60 seconds.
Most of the time, we answer even faster. But the 80% in 3 rings standard is considered the gold standard for the industry. It’s also the benchmark used by third-party evaluators like ATSI and CAM-X to grade the best answering services in the country — and that's why we use it too!
Boston calls are never outsourced. All calls are answered by U.S.-based receptionists who deliver professional, reliable service that reflects your company's values and Massachusetts's trusted reputation.
We're based in Michigan, but our service supports businesses across the USA, including hundreds in Boston. So, whether your customers are calling from Cambridge, Quincy, Newton, Somerville, Worcester, or anywhere in Massachusetts, they'll always receive seamless and professional service with our nationwide answering service.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Local Answering Service for Worcester
Area Code: 508, 774
Zip Codes: 01601, 01602, 01603, 01604, 01605, 01606, 01607, 01608, 01609, 01610, 01612, 01613, 01614, 01615
County: Worcester
Local Answering Service for Boston
Area Code: 617, 857
Zip Codes: 02101, 02102, 02103, 02104, 02105, 02106, 02107, 02108, 02109, 02110, 02111, 02112, 02113, 02114, 02115, 02116, 02117, 02118, 02119, 02120, 02121, 02122, 02123, 02124, 02125, 02126, 02127, 02128, 02129, 02130, 02131, 02132, 02133, 02134, 02135, 02136, 02137, 02163, 02196, 02199, 02201, 02203, 02204, 02205, 02206, 02210, 02211, 02212, 02215, 02217, 02222, 02228, 02241, 02266, 02269, 02283, 02284, 02293, 02297, 02298
County: Suffolk
Local Answering Service for Springfield
Area Code: 413
Zip Codes: 01101, 01102, 01103, 01104, 01105, 01106, 01107, 01108, 01109, 01111, 01115, 01116, 01118, 01119, 01128, 01129
County: Hampden
Terri Dancuse, Office Manager
Action for Boston Community Development
There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.