We’re not just in the business of answering phones—we’re here to help your business in Springfield grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Springfield—and the greater state of Massachusetts.
Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.
Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.
Professional call handling, without the cost of in-house staff
Virtual receptionistHIPAA-compliant support for clinics, hospitals, and private practices
Medical answering serviceSince we started answering on behalf of Massachusetts businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
Springfield, Massachusetts, is a city rich in history and culture while serving as an economic center for healthcare, finance, manufacturing, and education. Its diverse economy demands dependable communication to meet the needs of businesses and residents alike.
Our virtual receptionist service helps Springfield companies stay connected, ensuring every call is answered promptly and professionally. Whether you're assisting healthcare providers, supporting financial clients, or serving the city's growing small business community, we provide reliable call handling that keeps operations running smoothly. With availability 24/7, your business never misses an opportunity to connect with customers and partners. By managing calls with courtesy and accuracy, we help Springfield businesses strengthen their reputations, improve efficiency, and focus on growth while ensuring customers feel valued.
Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.
There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!
We'll greet your callers exactly how you want us to and can customize our answering however you'd like.
We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Springfield.
From our decades in serving every kind of business in Springfield, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!
Ambs Call Center excels when it comes to answering services in Springfield, MA.
In Springfield, strong communication supports success. Our receptionists answer calls quickly and professionally, helping local businesses build trust and lasting relationships with customers and partners.
Local Resources We Rely On:
It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.
We're not one of the answering services that offer instant set-ups, and that's for a reason. We've refined our set-up process over the near-100 years that we've been doing this so that we can better understand your needs to better serve your business.
Getting started with us is easy and only takes five steps! You can learn more about our set-up by requesting a quote!
Answering your phones quickly is our top priority.
We answer 80% of calls within 3 rings or less. For the small number of calls that go on hold, we aim to keep the wait time under 60 seconds.
Most of the time, we answer even faster. But the 80% in 3 rings standard is considered the gold standard for the industry. It’s also the benchmark used by third-party evaluators like ATSI and CAM-X to grade the best answering services in the country — and that's why we use it too!
All Springfield calls are answered by our U.S.-based receptionists for consistent, high-quality service.
We're based in Michigan, but our service supports businesses across the USA, including hundreds in Springfield. So, whether your customers are calling from Revere, Medford, Waltham, Quincy, Cambridge, Lowell, Boston, Worcester, or anywhere in Massachusetts, they'll always receive seamless and professional service with our nationwide answering service.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Local Answering Service for Hartford
Area Code: 860
Zip Codes: 06101, 06102, 06103, 06104, 06105, 06106, 06107, 06108, 06109, 06110, 06111, 06112, 06114, 06115, 06117, 06118, 06119, 06120, 06123, 06126, 06127, 06128, 06129, 06131, 06132, 06133, 06134, 06140, 06141, 06142, 06143, 06144, 06145, 06146, 06147, 06150, 06151, 06152, 06153, 06154, 06155, 06156, 06160, 06161, 06167, 06176, 06183
County: Hartford
Local Answering Service for Springfield
Area Code: 413
Zip Codes: 01101, 01103, 01104, 01105, 01106, 01107, 01108, 01109, 01118, 01119, 01128, 01129, 01138, 01139, 01144, 01151, 01152, 01199
County: Hampden
Local Answering Service for Worcester
Area Code: 508, 774
Zip Codes: 01601, 01602, 01603, 01604, 01605, 01606, 01607, 01608, 01609, 01610, 01613, 01614, 01653, 01654, 01655
County: Worcester County
Terri Dancuse, Office Manager
Action for Boston Community Development
There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.