We’re not just in the business of answering phones—we’re here to help your business in Gaithersburg grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Gaithersburg—and the greater state of Maryland.
Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.
Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.
Professional call handling, without the cost of in-house staff
Virtual receptionistHIPAA-compliant support for clinics, hospitals, and private practices
Medical answering serviceSince we started answering on behalf of Maryland businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
Gaithersburg, Maryland, is a hub for technology, biotech, and government contractors, while also supporting a growing mix of small businesses and retail. Its proximity to Washington, D.C., makes timely communication essential for maintaining professional connections with local and national clients.
Our virtual receptionist service helps Gaithersburg businesses manage their busy pace by ensuring every call is answered promptly and professionally. Whether you're coordinating with federal partners, supporting biotech firms, or assisting retail customers, we provide dependable call handling that strengthens relationships and keeps operations running smoothly. With round-the-clock availability, your company can focus on innovation and growth while we ensure callers always feel valued and supported. For businesses in Gaithersburg, we deliver communication that reflects the professionalism of this thriving community.
Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.
There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!
We'll greet your callers exactly how you want us to and can customize our answering however you'd like.
We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Gaithersburg.
From our decades in serving every kind of business in Gaithersburg, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!
Ambs Call Center excels when it comes to answering services in Gaithersburg, MD.
In Gaithersburg, quick responses matter. Our receptionists provide reliable call handling that ensures customers and partners always receive professional, attentive communication from your business.
Local Resources We Rely On:
It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.
We're not one of the answering services that offer instant set-ups, and that's for a reason. We've refined our set-up process over the near-100 years that we've been doing this so that we can better understand your needs to better serve your business.
Getting started with us is easy and only takes five steps! You can learn more about our set-up by requesting a quote!
Answering your phones quickly is our top priority.
We answer 80% of calls within 3 rings or less. For the small number of calls that go on hold, we aim to keep the wait time under 60 seconds.
Most of the time, we answer even faster. But the 80% in 3 rings standard is considered the gold standard for the industry. It’s also the benchmark used by third-party evaluators like ATSI and CAM-X to grade the best answering services in the country — and that's why we use it too!
Gaithersburg calls are answered exclusively by our U.S.-based receptionists - never outsourced - for personalized care.
We're based in Michigan, but our service supports businesses across the USA, including hundreds in Gaithersburg. So, whether your customers are calling from Towson, Ellicott City, Laurel, Bowie, Silver Spring, Frederick, Annapolis, Baltimore, or anywhere in Maryland, they'll always receive seamless and professional service with our nationwide answering service.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Local Answering Service for Rockville
Area Code: 240
Zip Codes: 20847, 20848, 20849, 20850, 20851, 20852, 20853, 20857
County: Montgomery County
Local Answering Service for Gaithersburg
Area Code: 240 and 301
Zip Codes: 20877, 20878, 20879, 20882, 20884, 20886, 20899
County: Montgomery
Local Answering Service for Germantown
Area Code: 240, 301
Zip Codes: 20874, 20875, 20876
County: Montgomery County
Jose Montilla, Owner
Factor Appliance Repair
There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.