We’re not just in the business of answering phones—we’re here to help your business in Baltimore grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Baltimore—and the greater state of Maryland.
Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.
Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.
Professional call handling, without the cost of in-house staff
Virtual receptionistHIPAA-compliant support for clinics, hospitals, and private practices
Medical answering serviceSince we started answering on behalf of Maryland businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
Baltimore, Maryland - Charm City - is a city of remarkable resilience and reinvention. Once defined by its steel industry and working harbor, Baltimore has built a modern economy anchored by world-class healthcare and research institutions (Johns Hopkins Medicine and University of Maryland Medical System are two of the nation's leading health systems), cybersecurity and defense technology (Fort Meade and the NSA are nearby), financial services, port logistics, and a vibrant hospitality industry centered on the Inner Harbor.
Ambs Call Center supports Baltimore businesses with professional call handling, appointment scheduling, and customer support powered by nearly 100 years of experience. Whether your company operates in the Harbor East business district, Federal Hill, Mount Vernon's professional corridor, the Remington innovation hub, or anywhere across Baltimore City, our receptionists ensure every caller receives dependable, professional service that builds trust and supports growth.
Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.
There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!
We'll greet your callers exactly how you want us to and can customize our answering however you'd like.
We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Baltimore.
From our decades in serving every kind of business in Baltimore, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!
Ambs Call Center excels when it comes to answering services in Baltimore, MD.
A virtual receptionist service helps Baltimore businesses - from healthcare systems and cybersecurity firms to port logistics companies and professional services providers - maintain the professional, responsive customer communication that Charm City's diverse and demanding business community requires.
Local Resources We Rely On:
It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.
We're not one of the answering services that offer instant set-ups, and that's for a reason. We've refined our set-up process over the near-100 years that we've been doing this so that we can better understand your needs to better serve your business.
Getting started with us is easy and only takes five steps! You can learn more about our set-up by requesting a quote!
Answering your phones quickly is our top priority.
We answer 80% of calls within 3 rings or less. For the small number of calls that go on hold, we aim to keep the wait time under 60 seconds.
Most of the time, we answer even faster. But the 80% in 3 rings standard is considered the gold standard for the industry. It’s also the benchmark used by third-party evaluators like ATSI and CAM-X to grade the best answering services in the country — and that's why we use it too!
Baltimore calls are never outsourced. All calls are answered by U.S.-based receptionists who deliver professional, reliable service that reflects your company's values and Maryland's trusted reputation.
We're based in Michigan, but our service supports businesses across the USA, including hundreds in Baltimore. So, whether your customers are calling from Towson, Catonsville, Essex, Dundalk, , or anywhere in Maryland, they'll always receive seamless and professional service with our nationwide answering service.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Local Answering Service for Washington
Area Code: 202
Zip Codes: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20013, 20015, 20016, 20017, 20018, 20019, 20020, 20024, 20032, 20036, 20037
County: District of Columbia
Local Answering Service for Baltimore
Area Code: 410, 443, 667
Zip Codes: 21201, 21202, 21203, 21204, 21205, 21206, 21207, 21208, 21209, 21210, 21211, 21212, 21213, 21214, 21215, 21216, 21217, 21218, 21219, 21220, 21221, 21222, 21223, 21224, 21225, 21226, 21227, 21228, 21229, 21230, 21231, 21233, 21234, 21235, 21236, 21237, 21239, 21240, 21241, 21250, 21251, 21252, 21260, 21261, 21263, 21264, 21265, 21268, 21270, 21273, 21274, 21275, 21278, 21279, 21280, 21281, 21282, 21283, 21284, 21285, 21286, 21287, 21288, 21289, 21290, 21297, 21298
County: Baltimore City
Local Answering Service for Annapolis
Area Code: 410, 443
Zip Codes: 21401, 21402, 21403, 21404, 21405, 21409, 21411, 21412
County: Anne Arundel
Jose Montilla, Owner
Factor Appliance Repair
There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.