We’re not just in the business of answering phones—we’re here to help your business in Maryland grow. Since 1932, Ambs Call Center has provided live, friendly virtual receptionist services that feel like part of your team to businesses in Maryland—and the greater state of Maryland.
Every month, we handle over 30,000 calls that are customized to fit your exact needs. We set your answering service up using our best practices that we've refined since we started handling calls nearly 100 years ago.
Need help scheduling appointments, taking messages, or managing after-hours calls? We’ll handle it for you, 24/7/365.
Professional call handling, without the cost of in-house staff
Virtual receptionistHIPAA-compliant support for clinics, hospitals, and private practices
Medical answering serviceSince we started answering on behalf of Maryland businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
Maryland - the Old Line State - occupies a unique position at the crossroads of the Mid-Atlantic, bordering the nation's capital and serving as home to major federal agencies, defense contractors, healthcare systems like Johns Hopkins, and a thriving technology and cybersecurity corridor. Baltimore anchors a diverse urban economy, while the suburbs of Montgomery and Prince George's Counties house some of the nation's most educated workforces and highest-income communities.
Ambs Call Center supports Maryland businesses with professional call handling, appointment scheduling, and customer support built on nearly 100 years of experience. From downtown Baltimore to the Chesapeake Bay communities, Annapolis, and the suburban DC corridor, our receptionists ensure every caller reaches a professional, helpful voice that represents your business well.
Your callers will receive support day and night—regardless of whether it's after-hours, holidays, or otherwise.
There's no hidden fees or contracts that locks you into our service, and we've been doing that for nearly 100 years!
We'll greet your callers exactly how you want us to and can customize our answering however you'd like.
We prefer you to think of us as the ideal employee. Not only are we never sick, but we're also always on time in picking up the phone, ready to serve your callers with outstanding, award-winning customer service 24/7/365. Here are just a few industries that we most commonly serve in Maryland.
From our decades in serving every kind of business in Maryland, we've built up a list of commonly asked questions by business owners like yourself. Don't see your question here? Reach out to us now!
Ambs Call Center excels when it comes to answering services in Maryland.
A virtual receptionist service helps Maryland businesses - from Baltimore healthcare systems to suburban technology firms and Chesapeake Bay tourism operators - maintain the professional, responsive communication that sophisticated Mid-Atlantic customers demand.
Local Resources We Rely On:
It typically takes 3-5 business days from our first call to getting your service live so you never miss a call again.
We're not one of the answering services that offer instant set-ups, and that's for a reason. We've refined our set-up process over the near-100 years that we've been doing this so that we can better understand your needs to better serve your business.
Getting started with us is easy and only takes five steps! You can learn more about our set-up by requesting a quote!
Answering your phones quickly is our top priority.
We answer 80% of calls within 3 rings or less. For the small number of calls that go on hold, we aim to keep the wait time under 60 seconds.
Most of the time, we answer even faster. But the 80% in 3 rings standard is considered the gold standard for the industry. It’s also the benchmark used by third-party evaluators like ATSI and CAM-X to grade the best answering services in the country — and that's why we use it too!
Maryland calls are never outsourced. Every call is answered by our U.S.-based, in-house receptionists, providing professional and reliable service no matter where in the state you're located.
We're based in Michigan, but our service supports businesses across the USA, including hundreds in Maryland. So, whether your customers are calling from Rockville, Gaithersburg, Bowie, Frederick, Baltimore, they'll always receive seamless and professional service with our nationwide answering service.
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Jose Montilla, Owner
Factor Appliance Repair
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There's no better way to grow your business than to make sure you never miss a call. Get started today by filling out the form below! Once submitted, we'll send over our specific service and pricing information directly to your inbox. And no, we never spam.