Get worry-free daytime overflow and after-hours support now!
Since we started answering on behalf of American businesses in 1932.
All your calls will be answered exclusively by our team in the USA. No compromises.
Proudly family-owned and operated—get customer service that's been tried and tested.
"Ambs Call Center is ServiceMaster's trusted after hours call center. They've met our answering service needs for 5 years, answering calls 16 hours a day and every weekend, 24/7."
"Ambs Call Center gives us the ability to provide 24/7 support. I'd recommend them to anybody needing that extra overnight protection — anyone that needs 24/7 support."
"We would not have a successful practice at all if we didn’t have Ambs Call Center to catch overflow and handle overnight messages, consults, doctor pages."
"I’d recommend Ambs Call Center to anyone managing an employee population—because 24/7 means when life happens at any hour, employees can call right now."
"The Team at Michigan CAT has relied on Ambs Call Center 24 hours a day, 7 days a week, 365 days per year. We have been extremely satisfied with Ambs Service, and we look forward to working with Ambs for many years to come."
Here are some frequently asked questions we get from first-time clients.
|
Answering Service Pricing Plan |
Real People |
AI Receptionist |
Real People + AI |
|---|---|---|---|
|
Starter |
— |
$19/mo AI minutes: $0.79/ea |
— |
|
100 Minutes |
$149/mo Excess minutes: $1.29/ea |
$75/mo Excess minutes: $0.77/ea |
$168/mo Excess minutes: $1.29/ea |
|
250 Minutes |
$330/mo Excess minutes: $1.23/ea |
$185/mo Excess minutes: $0.75/ea |
$349/mo Excess minutes: $1.23/ea |
|
500 Minutes |
$600/mo Excess minutes: $1.22/ea |
$350/mo Excess minutes: $0.72/ea |
$619/mo Excess minutes: $1.22/ea |
|
1,000 Minutes |
$1,195/mo Excess minutes: $1.21/ea |
$650/mo Excess minutes: $0.70/ea |
$1,214/mo Excess minutes: $1.21/ea |
|
2,500+ Minutes |
$2,945/mo Excess minutes: $1.20/ea |
Contact sales |
$2,964/mo Excess minutes: $1.20/ea |
|
Custom Quote |
Contact sales |
Contact sales |
Contact sales |
No. Ambs Call Center offers 24/7 call answering—even including weekends and holidays at no additional charge. Our answering service during the day is always on so you don’t have to be. Calls coming in 24/7? We'll handle that too! Whether it's business hours you're looking to outsource or if an after-hours is what you need, your calls will be handled professionally and promptly, for exactly the same rate.
This is because we charge by what is known as "work time" using per minute pricing.
Yes! Our nationwide answering service is supported by two call centers located in Jackson, Michigan and Tampa, Florida. We love visitors! If you would like to schedule a tour to meet our team in person, please let us know.
Yes, we likely integrate with your software. We connect with over 7,000 popular applications (like Salesforce, HubSpot, Zendesk, and Clio) using Zapier Integration at no extra cost. We also support direct API Connections and sync with scheduling tools like AMiON and Symplr, for instance.
None whatsoever! We take transparency seriously.
Here is exactly what and how we charge:
Like others in our industry, we charge for the amount of time we spend working for you, which is known in our industry as work time. Work time minutes are calculated in 30-second increments and rounded up to the next increment. Work time includes the following:
Answering the phone and taking messages or information
Making phone calls to your staff or customer
Sending email and text messages
Paging, making account changes or updates
Account reviews or meetings
Responding to email or text responses
Entering on-call information
Transferring calls
In addition to that, all plans incur a flat $85 one-time set-up fee. Direct connect call patching is billed at 6¢ per minute. To add locations to your plan costs $5/mo/location + one-time set-up charge of $85/location.
Transparency in pricing is foundational to a long-term relationship — which is exactly what we strive for with every client.
Still have questions? Call us at 800.968.1181 now to get more information into our transparent pricing options!
Yes! If you're currently using an answering service and looking to switch, you can enjoy your first month free with us as part of the EasyUpgrade campaign!