Home Care Answering Service

A home care answering service answers calls for home health and home care agencies 24/7, documents what your agency needs, and relays it to the right on-call staff member. We cover skilled nursing, infusion, DME, physical therapy, and personal care assistance, and you'll see every call logged in your myAmbs portal with the response time attached.

Your on-call staff still handles the care, but we take the call first. We'll collect the caller's information to your protocol, then relay it to your on-call person however that individual prefers to be contacted. A family calling at 2 a.m. gets a person on the line.

It has to be. We deliver patient details by HIPAA-compliant secure text, not plain text or standard voicemail. Your caregivers get what they need on their phone, and protected health information stays protected.

Through the myAmbs web portal. You'll see patient calls in real time, measure response time, confirm calls were cleared, and pull reports by email or fax. Web On-Call lets you change who's on call from a computer or your phone, and the update hits our agents' screens right away.