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Answering Services
Who We Serve
About
My name is Sandy Sternod. I’ve been in this role just over 9 years and have “launched just about everything we have around here.”
My name is Sandy Sternod. I’ve been in this role just over 9 years and have “launched just about everything we have around here.”
Vulcan Metals is a Department of Defense subcontractor—“the only foundry in the United States that has a proprietary stainless melt” producing parts for nuclear submarines that must last ~45 years.
In manufacturing, attendance is critical:
“If we don’t have the whole production team, certain processes cannot start.”
the problem
“This starts all the way back to COVID. … The volume of call-outs overwhelmed us.”
Before, employees called the HR desk and “left a voicemail.” Sandy had to listen to every message, take notes, call people back for protocol, and try to reach everyone—“it could take an hour, hour and a half, maybe two.”
Here's what wasn't working:
Voicemail pile-ups and slow triage on heavy days
Bottlenecks when HR was away from the desk
Inconsistent details needed for PTO/FMLA/discipline documentation
They needed live, 24/7/365 coverage and real-time notifications so supervisors saw call-offs as they happened on their phones—no waiting for a desk or laptop.
Consistency mattered too.
A scripted intake so every message captured the same critical fields (reason, late vs. absence, contact numbers).
Here's what they documented as non-negotiables:
Live personnel answering every call
Immediate email notifications to the right supervisors
Searchable history for coaching and disciplinary documentation
how ambs call center solves the puzzle
A new HRBP had used Ambs before and recommended launching it in 2020.
“We didn’t look for anybody else. … It works perfectly. The cost is very reasonable... their service is clean, precise, efficient… great information, very specific.”
Here's what they see day-to-day now:
Live answer + 24/7/365 capture for every shift (including 6am/7am starts)
Real-time emails to supervisors and managers—on their phones
Morning wrap-up summary at 9:00am to confirm nothing was missed
Uniform, scripted data that feeds PTO/FMLA workflows and attendance history
Supervisors act without stopping at HR, and Sandy has confidence in the data without re-listening to calls: “I don’t need to duplicate your effort.”
Their immediate improvements cemented Ambs Call Center as their go-to to handle absences:
Faster, shared awareness across supervisors and HR
Reduced bottlenecks when HR is unavailable so operations keep moving
Documented history for attendance management and policy enforcement
Scalable consistency since 2020—their other facilities are now also using Ambs Call Center
the "Aha!" moment that made you glad you chose ambs
“COVID pretty much gave us that input.”
And every shift since:
“It’s live, it’s real time… we really enjoy it. I don’t think we’d ever go back.”
Choose a Worry-Free Answering Service
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
