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Answering Services
Who We Serve
About
“Ambs is critical to our operation.”
My name is Josh McCarrel.
I’m a Service Manager at R&H Mechanical.
I run the Eagle Valley; our other service manager covers the Aspen Valley. We’re a full-service HVAC contractor.
We do installation, troubleshooting, maintenance, and repair for resort-area vacation homes and full-time residents across Colorado’s high country.
the problem
“We cater to a higher-end clientele… they need us to jump when they say jump.”
In ski-town markets, after-hours emergencies are expected:
No heat on arrival, snowmelt down before a storm, domestic hot water out with guests inbound...
Add mountain geography and long drive times, and every minute you delay magnifies the response.
If a call gets lost, the customer will assume you’re not coming. And that means taking their business elswehere.
Long travel windows (20–90+ minutes) make fast dispatch non-negotiable
Spotty cell coverage means only forwarding the main line to a tech’s phone is risky
R&H needed a live landing spot that would always answer, qualify, and route correctly.
Especially when the on-call is driving canyons, already on a roof, or out of range.
The goal wasn’t just “pick up”. It was to protect response time, reputation, and revenue during their peak season.
In short, they were struggling with:
After-hours calls have to be forwarded live or risk losing the business
No reliable escalation if tech can't be reached
Confusion with on-call rotations across two valleys
how ambs call center solves the puzzle
“Ambs is critical to our operation—we need to get somebody in the van quickly because there’s a lot of travel time to consider.”
Ambs Call Center answers R&H’s after-hours line, gathers the essentials, and routes to on-call immediately—with escalation if contact isn’t made.
No more hoping a forwarded call connects in a bad-signal canyon; the call lands, gets dispatched, and the clock starts.
No longer are the team struggling with handling calls, and worrying that they're losing out on potential business.
Now they can:
Dispatch faster across long distances to preserve arrival windows
Answer every after-hours call with a real person
Escalate reliably if their tech doesn't pick up
For Josh, it’s the human follow-through that stands out.
When details need fixing (script tweaks, rate updates, rotation changes), support moves, confirms, and closes the loop.
That reliability is what lets an HVAC crew “not have to think about it.”
hesitations about ambs call center
Josh wasn’t on the original selection team, but he’s candid about glitches he’s seen with other answering services in other HVAC companies. So he knew why live call handling beats forwarding.
But with Ambs Call Center he finally experienced the full extent of 24/7 coverage by a reliable partner.
The team at R&H Mechanical can finally leave forwarding calls to their tech’s cell, coverage gaps, and spotty service behind.
Since Josh joined, the team has scaled technicians and split their on-call by the valleys they serve.
Ambs Call Center helps support that evolution so response stays local, predictable, and fast.
Especially in the peak of winter (Thanksgiving to January) when vacation properties fill and snowmelt issues spike, Ambs Call Center ensures R&H Mechanical captures every business fast.
Up in the mountains, for a team like R&H Mechanical, boring is brilliant.
When calls land, the on-call is reached, and wheels roll...that's simply the speed-to-lead that's necessary.
The absence of drama is the proof.
And when Josh does need help, Ambs Call Center's support team picks up. They fix what’s needed, and the team keeps moving.
That’s the kind of invisible reliability that makes a partner like Ambs essential.
For him, the biggest outcome was not flashy dashboards or big cost savings (though those mattered).
It was knowing that every call—whether a broken pipe, a fire alarm, or an urgent tenant request—would be handled the right way, every time.
And right now, their callers are taken care of by Ambs Call Center.
That leaves Thomas and the team at Kidder Matthews to focus on their core job focus...
Without worrying about losing out on business.
Want our worry-free answering service for your company?
Choose a Reliable and Consistent Answering Service!
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
