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Answering Services
Who We Serve
About
My name is Mike Smith. I’m the Senior Customer Service Engineer for Privatel Incorporated
My name is Mike Smith.
We're a company based in Spring Lake, New Jersey, that specializes in the design, construction, and maintenance of telecommunication systems
I’ve been here over 4 years, and I handle all incoming calls, emails — for our clients throughout the country.
We deal with phone, internet, and cable for senior residences and colleges.
the problem
“We were using another answering service...
“We were using another answering service...
But they weren’t as reliable; a lot of times they blew off the call and didn’t get the information to us.”
As a small, national operation serving communities that depend on uptime, Privatel needed an after-hours partner that wouldn’t miss messages—or make customers chase answers.
Problems that needed solving:
Calls not relayed or details missing
Unreliable coverage when sites go down overnight
Slow updates to front-of-line announcements during outages
how ambs call center solves the puzzle
“You guys have been good… easy to work with.”
Mike did his research. He searched for the best services on Google and went through many reviews…
“You guys were one of the top three, and after talking to you, we decided to go with you.”
Here's what they see day-to-day now:
24–7 live coverage that routes details back to Privatel
Instant message notifications to clients when one of Privatel's site has an outage
Steady quality: “I don’t have customers complaining”
Here's what improved immediately for them:
Reliable message relay back to Privatel (no missing info)
Fast, reversible outage announcements (post/remove on command)
24/7 coverage that reduces complaints and keeps customers calm
the "Aha!" moment that made you glad you chose ambs
“Every day… it’s reliable, so that makes me sleep better at night.”
For Mike, the A-ha! moment isn't in a single instance.
It's waking up everyday and not having to worry that calls are being missed.
Or that clients are upset.
The standout feature of Ambs Call Center for Mike is their ability to work smoothly in the background.
“You’re the last thing I worry about.”
Choose a Worry-Free Answering Service
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
