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Answering Services
Who We Serve
About
"A huge burden off my shoulders."
My name is Todd Desy. I’m the President at Lammers Heating.
My name is Todd Desy. I’m the President at Lammers Heating, where I’ve worked for 39 years and been the owner for just under 10.
We’re a full-service mechanical contractor serving Jackson County and surrounding areas—residential and commercial—replacements, new construction, service… “we pretty much cover all aspects of mechanicals.”
As we grew, after-hours calls were forwarded to my phone—for about 15 years.
the problem
“It got to the point where I was married to my phone… vacation, church, a wedding, at dinner—I always had to be at a place where I could answer.
“It got to the point where I was married to my phone… vacation, church, a wedding, at dinner—I always had to be at a place where I could answer.
It’s mentally draining when you’re tied to the phone… this is a quality-of-life thing.”
Lammers needed a reliable backstop—a way to handle 24/7/365 calls so emergencies wouldn’t wait for business hours.
Here's what had couldn't happen anymore:
After hours calls getting dead-end forwards or voicemail
Slow dispatch to technicians — even interrupting the job they're on
No escalation protocol for sending calls to service manager if techs are not responsive
how ambs call center solves the puzzle
“They have the texting option… when they’re done with their current call, they can deal with the next one”
Lammers had used another service in the past and “wasn’t real happy” with it.
Knowing Ryan Ambs opened the door to try Ambs Call Center—with no hesitation once the process and pricing were clear.
Here's what their day-to-day looks like:
Calls are picked up quickly.
The dispatch team gets information to the right tech quickly—even if that tech is on another call
A text sends the job ticket to the tech, so they can finish the current job then move onto the next
If a tech doesn’t respond, Ambs escalates to the service manager to keep things moving.
Two operational upgrades made the biggest difference.
This reduced interruptions, shortened time to assignment, and smoothed handoffs on busy nights and weekends.
Text-first dispatch: techs stay focused on the furnace in front of them; the next call is waiting—complete and clear—on their phone.
Routine contact & updates
Todd also saw a measurable improvement in the business' operations:
Faster handoffs from call → tech → manager
Cleaner workflow (no mid-job phone interruptions as the texts contain everything)
Holiday/weekend coverage their customers could finally trust
Consistent communication with Ambs for scheduling changes and tweaks
There wasn’t a single fireworks moment—more a steady proof of value every night.
When the phones ring after hours, someone answers.
The ticket is routed.
If there’s a delay, it’s escalated.
The team starts the next day caught up, not catching up.
Choose a Worry-Free Answering Service!
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
