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Answering Services
Who We Serve
About
My name is Natalee. I’ve been at Jackson Interfaith Shelter for 6 years; I handle our Health Management Information System
My name is Natalee. I’m joined by Atalie, our Director of Shelter Services and community-partner liaison—she coordinates classes, sign-ups, and reminders that go out 15–30 minutes before each session.
Jackson Interfaith is a temporary emergency shelter serving people experiencing homelessness, offering classes, services, and 3 meals a day, 365 days a year—for residents, nearby neighbors, and those living outside.
the problem
Delivery and Consistency
They previously used Remind for class reminders, quotes, and verses. Then policies changed—no longer available unless you’re a public school—and the app approach created delivery and consistency issues:
Messages came from different numbers at different times
App/Wi-Fi dependency meant some clients didn’t receive reminders
Could schedule but couldn’t repeat, causing lots of manual work
They needed a simple, repeatable texting workflow that sends from the same phone number every time, with templates, repeat schedules, and delivery visibility (who got it, who didn’t, and why). And importantly—real people, not just a bot.
“What we liked about Ambs is you’re right down the street—and there were real people connecting with us.”
Live personnel answering every call
Immediate email notifications to the right supervisors
Searchable history for coaching and disciplinary documentation
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how ambs call center solves the puzzle
“It’s taking me a third of the time to schedule and send messages.”
The myAmbs texting platform demonstration showed them that it could handle everything they need it to handle. Here's what they're seeing day-to-day now
Templates they can schedule once and set to repeat (monthly/biweekly, etc.)
A single, consistent number clients can save as a contact
Delivery stats that explain success/fail reasons by carrier/device
Here's what they saw improved immediately:
Consistency: one saved contact number builds trust; fewer missed reminders
Speed: Template and repeat texting option reduced set-up time by 67%
Visibility: delivery analytics justify spend and guide fixes on the recipient side (not a platform glitch)
the "Aha!" moment that made you glad you chose ambs
Their Aha! moment came when they first saw how easy it was to use.
“When I built those templates and set them to repeat—that relief of ‘oh, that was easy.’ … A lot less clicking.”
And the value in one sentence:
“Connection is power—we’re connecting clients to classes, encouragement, and the services that help them move forward.”
Choose a Worry-Free Texting Solution
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
