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"Attendance that’s traceable, consistent, and effortless—across 80+ locations."
My name is Amy Bos. I’m an HR Generalist at Alro Steel.
My name is Amy Bos. I’m an HR Generalist at Alro Steel and the primary contact for our Ambs Call Center call-off line.
We operate 80-plus locations across the country with three different shifts. We needed traceable, consistent attendance communication so call-offs reach the right people—without waking a supervisor at 2 a.m.
As our footprint grew, a single, always-available call-off line with recordings and timestamps became essential.
the problem
“We have 80+ locations across the country and we wanted traceability with attendance.
“We have 80+ locations across the country and we wanted traceability with attendance.
If everyone kept track on their own, it would be a hot mess.”
Alro needed a single, always-available front door for call-offs that did not:
Missed calls after hours
Create messy data that HR can't search, verify, or report fast
Work with their dozens of locations nationwide in a standardized, streamlined fashion
how ambs call center solves the puzzle
Day-to-day, Amy’s work centers on adds, removals, and moves between branches.
Now the team can:
Route call-offs automatically to the right location contacts, even when supervisors are off-shift.
Search and retrieve recordings with timestamps to verify time and content.
Keep the roster current—adds, removals, inter-branch moves—without back-and-forth.
That responsiveness keeps HR out of the chase and focused on policy and people, not plumbing.
On the rare edge case—a call routed to the wrong branch—Amy flags it, requests the recording, and it’s handled as a one-off (roughly 1 in 100).
“Sometimes it’s a new call-taker not familiar with our locations.”
The pattern is identified, trained, and closed.
Nobody's guessing anymore.
For Alro's HR and branches they saw immediate improvements in:
Standardized call-off capture across 80+ locations and 3 shifts
Fewer bottlenecks (vacation/OOO no longer stalls notifications)
Faster employee changes (adds/removes/moves) with predictable SLAs
Clear accountability: “Recordings with timestamps help us enforce a strict attendance policy and coach where needed
There wasn’t a single fireworks moment—it was the little details in Ambs' service that made it necessary for a HR professional like Amy.
And the overall experience? “Seamless… we really haven’t had issues—no endless follow-ups or meetings about why things aren’t working.”
Choose a Worry-Free Call-Off Hotline!
Onboarding is quick and easy—most clients are fully set up in under 5 business days! When you're ready, just follow our simple three-step process below.
Stop Missing Calls Now.
Choose Ambs Call Center.
When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.
