How is Ambs Call Center Different?
We are a family owned and operated company. We take your success personally and it's important we provide you and your customers with excellent telephone answering services.
We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care you, the customer.
How Do You Know How to Handle My Calls?
When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.
It also includes pertinent information about your business. It guides us on what information we need to gather on the call and how to handle the call.
Your protocol for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call. We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.
Is Your Answering Service Available 24/7?
Yes, Ambs Call Center provides 24/7 telephone answering service 365 days per year, holidays included.
How Do I Know If We Won't Be a Good Fit?
- You're looking for outbound telemarketing, telesales, or outbound appointment setting.
- Your needs are temporary or less than 3 months.
- Cost is the most important factor in selecting a call center or answering service.
- You want us to use your software and you receive less than 3,000 calls per month.
Are You Based in the United States?
Yes! We have three call centers located in Jackson, Michigan, Grand Rapids, Michigan and Tampa, Florida. We never outsource calls overseas. We love visitors! If you would like to schedule a tour to meet our team in person, please let us know.
Can I Change My Answering Service Plan?
Yes, you can change your plan at any time.
In fact, we will monitor your usage for the first few months to make sure you are on the right plan. If you ever have questions about your plan or how to streamline call handling, let us know.