It is extremely important to us to provide the best telephone answering services to you. It's something we take very seriously.
So much so that we have a full time staff dedicated to evaluating and coaching our team. They listen to call recording and grade them on various components to ensure the caller experience is second to none.
We also take part in two separate secret shopper programs. These programs are specifically for telephone answering service companies. The programs are through the US and Canadian call center organizations, ATSI and Cam-X.
The reason we participate is because our quest for improving quality never ends. We always want to be held to a higher standard.
No! All of our team works in our three call centers in the good old USA!
Our average speed of answer is 11 seconds.
We serve over 2,000 clients. Most have been with us an average of over 6 years.