If you need a toll free number, you can get your own or your answering service can provide one for you. Here are five tips for successfully using a toll free number with your answering service:
In its simplest and least costly setup, a toll free number rings to a local number. When you forward the local number to your answering service, the toll free number follows it.
If your local number automatically forwards when your line is busy or you don’t answer, the toll free number does the same. It’s that easy. Just remember in this scenrario, you can’t decide to answer your local number but forward your toll free number. Whatever happens to one, will happen to the other.
Another option is to have your toll free number ring directly to the number your answering service assigns to you. This way they will answer the toll free number 24/7 and you control your local number through call-forwarding.
The other times it will ring into your answering service. (Of course, if you forward your local line during these times, your toll free number will forward with it.)
A common use of toll free numbers is to track the effectiveness of ads. You can run two ads with a different number in each ad. Then it’s easy to see which ad performs better. It’s a simple A/B test, and toll free numbers are the key.
Be aware that toll free numbers usually won’t work outside of North America by default. That means overseas callers may not be able to reach you on your toll free number. Instead give them your local one. They will need to pay for long distance, but at least they can get through.
However, be aware that unless otherwise specified the answering service owns the number and you can’t take it with you. As an alternative many answering services will help you get your own number.
You will own it and can do whatever you wish with it. Though you may not get as low of a rate, and you will have a second invoice for your toll free number, you gain flexibility.
Toll free numbers offer many benefits and provide calling convenience to your customers. Understanding these basic tips will help you get the best from your toll free number when you use an answering service.