Property Management Answering Service

Maintenance Call Handling

When it comes to maintenance requests, there’s nothing more frustrating for your staff than being wakened for non-emergency maintenance requests. Not to mention the unnecessary overtime costs associated with dispatching non-emergency calls.

Our property management answering service will screen routine maintenance calls and contact you for just the critical maintenance emergencies.

Let us know what’s on your maintenance emergency list and we will escalate to your team. Emergency calls are dispatched to your on-call maintenance person for a quick resolution.

We have that covered. We’ve written special property management software that guides our agents to expertly follow your rules and protocols for what is and is not a maintenance emergency.

Maintenance Call Dispatcher | Property Management Telephone Answering Service

Property Management Answering Service Tools

Each property has its own Property Management myAmbs Web Portal. This allows you to see real-time sales leads for leasing, maintenance calls (including response time), and your on-call schedule which you can update in real time.

Regional managers also enjoy using the portal to view all of their properties in one convenient dashboard.

If you’ve ever played the “he said/she said” game with tenants, you’ll be happy to know that your calls are recorded.

Our Apartment Finder service can match potential residents with your property that best fits their needs. Caution: Be prepared for your occupancy rate to go through the roof and be on the lookout for extremely giddy leasing agents when we start delivering new leads to you around the clock.

Intelligent Messaging Service

Another option for managing your after-hours calls is our fully automated voice mail-based Intelligent Messaging service. It is budget-friendly and can be used with or without our call center agents. It efficiently routes calls based upon your property’s needs and the urgency of the call (as defined by the caller). It can take leasing information requests and give “virtual audio tours” of your property. It can also provide answers to commonly asked questions, such as office hours or directions to the office.

The Intelligent Messaging service can also escalate maintenance emergencies automatically to your on-call staff. We’ve heard feedback from weary maintenance staff who have been woken up by calls that are nothing like an emergency.

Intelligent Messaging is budget-friendly and packed with easy-to-use technology and features that we know you’ll love.