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Information Technology
Answering Service

When technology misbehaves, it’s your chance to be the hero. Our Information Technology Answering Service and Help Desk service make sure you come to the rescue.

Information Technology Companies That Trust Us:

Service Express Inc.
Just Ask
American Office Solutions

Benefits of Using Ambs Call Center as Your Information Technology Answering Service

The best way to make sure your customers always have their needs met is to always be available, for anything they need, at any time. It's hard to do that 24/7, but with a professional answering service that has your back, you're set up to wow your customers.

Information Technology Help Desk

Tier 1 Help Desk

We handle sales inquiries, service calls, and dispatching, along with tier-1 help desk.

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Answering Service for IT Companies

General Customer Service

Our 24/7 virtual receptionist services can manage a wide variety of calls for you, and know when to escalate to your team.

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IT Answering Service Realtime Message Delivery

Realtime Message Delivery

Get your messages in real-time, whether its via phone, email, text message, or whatever works for you.

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Here’s What Some of Our IT Customers Have to Say:

“Ambs is more than our after hours call center, they truly partner with us to help our business exceed. They respond very promptly to any concerns or needs we have and provide our employees with tools to access reports and call recordings through their extensive online portal. Our customers get the same exceptional customer service on hours and after hours with this team and we look forward to our continued partnership.”

Allison VanHorn
Service Express Inc.

“The team at Ambs has been fantastic to work with. As our business grew from a small business to an IT leader in the Midwest, we needed a partner that could scale with us and provide support and back end operational excellence. We found that it in Ambs!”

Mike Maddox
President, ASK

What You’ll Get When You Work With Us

We've grown with the information technology industry since it started. We've kept pace with IT professionals, their customers, and their needs since our founding over 80 years ago. We will help you satisfy your customers, whenever they call.

Information Technology Answering Service Features

  • 24/7/365 availability - whether it's overflow during peak times, after-hours answering, or on-demand, we’re here when you need us.
  • Custom scripting and escalation—we’ll follow specific protocol for gathering and dispatching, based on your criteria.
  • Information delivered how, when, and where you need it
  • Real-time call status and statistics in the myAmbs Web Portal

We give your team the freedom to focus on solving client problems rather than be tied to the phone.

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Information Technology Answering Service Features

Talk to an Expert About IT Call Center Services

Any questions you have about how to work with us will be answered here.