If you are looking for a way to deliver prompt and compassionate care to your clients on a 24 hour basis, Ambs Call Center is the partner that you have been searching for. Ambs Call Center has offered award winning home care and hospice answering service since 1934. We have focused on our role as the critical link between you and your clients, assuring them that assistance is only a phone call away, 24 hours a day.
Our agents are specially trained in handling home care, hospice and DME calls. We know the difference between a nebulizer and a CPAP. We listen to the needs of your clients when they call and assure them that we will connect them, according to your protocols, with your on-call staff member.
Ambs Call Center also offers client call reports that instantly show you your client call information. The reports show the client’s information and needs, which staff member was dispatched and by what steps they were contacted as well as the response time. This has proven to be very helpful when measuring performance of staff and the level of care to clients. These reports are available instantly via your myAmbs Web Portal, email, fax or text message.
Our specialized dispatch software, web on-call scheduling and custom web reports, coupled with our award winning home care and hospice call center agents offer a winning combination for your staff and your customers. We take great pride in developing customized hospice call center solutions to meet your specific requirements. Whether you have a single office or sites nationwide, Ambs Call Center’s home care and hospice answering service gives you an edge on the competition with the people, technology, and commitment to take you to the next level.