Message Delivery Options
We offer several message delivery options for our call center and answering service customers. The most popular ones are listed below, but we also offer customized data delivery options to meet your specific needs.
Secure Text Messaging
Our Startel Secure Messaging+ app offers encrypted text messaging along with support for audio and image attachments. You can also clear calls with our agents at the press of a button.
Text messaging is a fast and reliable way to ensure the message is delivered directly to your mobile device. Unlike many call centers, we have agreements with wireless carriers allowing us to deliver information in an encrypted format.
We can call you to relay information by phone. We’ll provide a unique caller ID just for your account so you’ll know it’s us calling with important information. This is a good option if you don’t wake up to a text message when you’re sleeping.
Want us to connect the caller directly to you? No problem! After calling you to confirm you’re available for a call, we connect the caller to you. We can also simply do a blind transfer to you without announcing the call.
Standard and Encrypted E-mail
We can email your messages to you immediately or in batches. We also encrypt our email messages to provide you with peace of mind that your information is as secure as possible. It’s also an absolute must for HIPAA compliance.
You’ll see real-time calls on our web portal. You can mark messages as read, forward via email, and sort and filter calls as you see fit. The web portal is mobile-optimized for smartphones and tablets.
Online Audio Recordings
Our online voice logger lets you listen to and download the inbound and outbound calls that we make for you. We can also record the conversations after we do a direct connect call patch.
You can listen to voice mail messages, or have a copy of the audio immediately emailed to you. You can also receive a text or page when a new message is received.
We support both text and numeric paging to all carriers. We also offer a message assurance option, where messages are sent via pager and cell phone simultaneously if paging coverage is an issue.
Prefer a hard copy of your calls? Fax delivery is the solution you’re looking for. Messages can be faxed as received, or sent as a batch on the days and times that are most convenient for you.