Call center services act as an extension of your own business' customer service.
First, you choose when you would like call center support (popular options are nights, weekends, and holidays). When a call is made to your telephone number during those times, it's automatically forwarded to the call center. An agent answers, using your business name and information, and assists the caller with whatever they need.
Second, messages from callers are relayed to your team. There are many options for this - including calls, texts, and emails - but all of this information is also available in a real-time dashboard.
Third, you can always adjust the times, volume, and specifications that your call center outsourcing service operates on. Flexibility is a key component of the best call centers.
There are many types of call center services that we offer - these services are available to all Ambs Call Center customers.
Every business saves money and time by using outsourced call center services, but working with Ambs Call Center means your customers will have a consistently exceptional experience, every time they call your business.
After working with us for the first three months, we'll review your usage, and recommend improvements as we gather data on your customers and your business.
Regardless of the incoming call volume to your business, we have a proven track record of converting callers into customers. Working with us allows your team to focus on the core competencies of your business.
If you have high call volume (over 100 calls per day) - we'll work in your CRM or in-house software. This removes the barrier between customer service and the rest of the business, and ensures that your customers have an amazing end-to-end experience.
If your call volume is still growing - we'll pass inbound orders and messages to you through our secure messaging system, allowing you to access messages whenever and wherever you are.
Even if you know that working with a call center is going to the right option for you, it's important to do your due diligence and find out how much you can expect to pay. Check out our pricing page to get a good idea of what you can expect to pay.
Our agents are professionally trained customer service people by trade. On average, they've been with us for over 6 years - much longer than the industry average.
Their top priority is to provide the same satisfying experience to every single caller. This means answering every call within a few rings with a professional, courteous voice and understanding the common reasons a customer is calling to guide them to the next step.
Our agents can assist your team during vacation, holiday, or after hours. You can easily scale up or down to ensure you have the team to meet your customers needs during busy or off seasons.
All customer interactions are documented, easy to find in a central dashboard, and backed up in multiple locations for security.