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Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Virtual Receptionists 101

3 Things to Avoid When Using a Virtual Receptionist

By: Peter DeHaan
February 24th, 2016

Most virtual receptionist services will answer your phone twenty-four hours-a-day, seven days-a-week. They often call this 24/7. Beware, not all 24/7 coverage is the same.

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Blog Feature

Virtual Receptionists 101

Why Your Next Hire Should be a Virtual Receptionist

By: Peter DeHaan
January 28th, 2016

Do you need to make sure your business phone is always answered? Maybe you’re concerned about covering the lunch hour or when your receptionist is on a break (or sick or on vacation). Perhaps you need help with your phone during staff meetings or training. Some businesses struggle to answer phone calls after hours or on weekends. Then there is the worry about calls coming in faster than your staff can handle them. The answer is not to hire another employee or banish your callers to voice mail jail. The answer is a virtual receptionist.

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