A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.
The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.
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The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.
Are you considering hiring a virtual receptionist? If you have a telephone, you will benefit by usine one. Speaking of benefits, here is what you can expect to gain:
When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.