Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Healthcare | Shopping for an Answering Service

By: Andrew Charles
March 18th, 2024

Your medical practice has finally decided on the need for a medical answering service. Maybe you’ve never had one before, or maybe you just simply don’t know what’s required.

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Healthcare | Shopping for an Answering Service

By: Andrew Charles
February 27th, 2024

If you’re in healthcare, you already know how important using a medical answering service is. But, when choosing one, what exactly should you be looking for?

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Healthcare | Shopping for an Answering Service

By: Andrew Charles
February 22nd, 2024

In the fast-paced world of healthcare, having a reliable physician answering service is crucial. Whether you’re a physician, run a medical office, or manage a healthcare facility, finding the right answering service can make all the difference. “But there’s so many medical answering services! Which do I pick?”

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Healthcare

By: Andrew Charles
February 19th, 2024

Today’s medical practices are swamped with more calls than ever. Practice managers handle these callers, along with patients and doctors, while trying to ensure patients maintain their satisfaction and safety. This can get overwhelming.

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Healthcare

By: Aaron Boatin
June 9th, 2022

Looking for a medical answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.

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Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT | Shopping for an Answering Service

By: Jennifer McGlothlin
June 2nd, 2022

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.

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Healthcare

By: Aaron Boatin
November 30th, 2020

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. If your medical answering service is sending PHI via regular text messages, they should know better. It's bad news for protecting patient data and worse yet, a clear HIPAA violation.

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Healthcare

By: Jennifer McGlothlin
September 2nd, 2020

If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"

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Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101

By: Jennifer M. Cronkhite
May 1st, 2020

Which is better, using a telephone answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.

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Healthcare

By: Peter DeHaan
November 6th, 2019

Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.

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Healthcare

By: Peter DeHaan
February 16th, 2018

For decades doctors have relied on medical answering services to provide after-hours phone support to their patients. And with the rapid changes in the healthcare industry, this is more important now than ever before.

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Healthcare

By: Aaron Boatin
September 26th, 2017

While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers. Most everyone knows a medical answering service takes messages for patients who call after-hours. What they may not know is that an answering service can do so much more.

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Healthcare

By: Peter DeHaan
May 5th, 2017

Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.

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Healthcare

By: Ryan Ambs
April 22nd, 2017

After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"

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Healthcare

By: Peter DeHaan
February 15th, 2017

If you’re in health care, you know about the importance of HIPAA, which mandates the safeguarding of personal health care information. This requirement also applies to your medical answering service and the information they collect from your callers, including each time they send you a text message.

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Healthcare

By: Peter DeHaan
January 12th, 2017

Healthcare seminars and classes are a great way to communicate instruction tailored to a specific interest niche. This is both an effective and efficient way to disseminate medical-related information.While you can announce a schedule, plan the curriculum, and prepare the space in hopes that someone shows up, this isn’t the most effective approach. What if no one attends? Then you’ve wasted time and resources.

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Healthcare

By: Aaron Boatin
September 20th, 2016

Are you confident your medical answering service provider is equipped with the right technology to handle your patient calls? If not, it’s probably time to take a closer look at the call center you’re doing business with.

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Healthcare

By: Peter DeHaan
July 26th, 2016

It's hard to run a business and still be available for customers' calls around the clock. Your phone is the front door to your business and first impressions count. Sending customers to voicemail when they call could be costing your business big time. Having a live person answering your phone makes all the difference in the world to customer perception and satisfaction. What follows are the hidden costs of using voicemail.

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Healthcare

By: Aaron Boatin
May 10th, 2016

If you’re a covered entity under HIPAA, you already know that protecting patient health information (PHI) is mission critical. This means that sending PHI to a regular pager is off limits.