Toll-free numbers make it easy for people to reach you. Regardless of where they are in the country, this one number will work. There’s no guessing about using an area code or not. And there’s no need to pick from a list of many local numbers to select the right one. If you need a toll free number, you can get your own or your answering service can provide one for you. Here are five tips for successfully using a toll free number with your answering service:
We've all had it happen to us, a customer or patient who is a no-show. Chances are that this unfortunate occurrence is a result of your customer's hectic schedule or quite possible it just slipped their mind. Either way, it's not good and you just lost money as a result. An easy way to help prevent this from happening again is to start using an appointment reminder service.
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I was meeting with a new customer the other day and I asked them to share with me the reasons that they chose our service and why they decided to leave their previous provider. Their answer is one that I (surprisingly) hear often. The previous provider would frequently take days to return their calls, sometimes not returning their calls at all! This is amazing to me!
Recently Ambs Call Center implemented a quarterly customer survey that is sent via email which provides us with a service quality ranking known as ‘Net Promoter Score’. We learned of this measurement tool at a recent strategic planning session with Verne Harnish, author of ‘Mastering the Rockefeller Habits’, a book that I highly recommend. There are only two questions on the survey which helps with the response rate.