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Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Customer Service

Need a Toll Free Answering Service?Read This First.

By: Peter DeHaan
May 17th, 2016

Toll-free numbers make it easy for people to reach you. Regardless of where they are in the country, this one number will work. There’s no guessing about using an area code or not. And there’s no need to pick from a list of many local numbers to select the right one. If you need a toll free number, you can get your own or your answering service can provide one for you. Here are five tips for successfully using a toll free number with a toll free answering service:

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Customer Service | How Answering Services Work

Reduce No-Shows with Appointment Reminder Service

By: Aaron Boatin
March 18th, 2014

We've all had it happen to us, a customer or patient who is a no-show. Chances are that this unfortunate occurrence is a result of your customer's hectic schedule or quite possible it just slipped their mind. Either way, it's not good and you just lost money as a result. An easy way to help prevent this from happening again is to start using an appointment reminder service. 

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Is an answering service right for your organization?

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Customer Service | How Answering Services Work

Customer Service Means Availability

By: Mike Maddox
March 23rd, 2012

I was meeting with a new customer the other day and I asked them to share with me the reasons that they chose our service and why they decided to leave their previous provider. Their answer is one that I (surprisingly) hear often. The previous provider would frequently take days to return their calls, sometimes not returning their calls at all! This is amazing to me!

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Customer Service

Do Your Customers Like You? Ask Them the Ultimate Question

By: Aaron Boatin
January 30th, 2012

Recently Ambs Call Center implemented a quarterly customer survey that is sent via email which provides us with a service quality ranking known as ‘Net Promoter Score’. We learned of this measurement tool at a recent strategic planning session with Verne Harnish, author of ‘Mastering the Rockefeller Habits’, a book that I highly recommend. There are only two questions on the survey which helps with the response rate.

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